ROSS
BIRD
Johannesburg, South Africa
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SKILLS
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Account Management
Business to Business Sales (B2B)
Customer-RelationshipManagement (CRM)
Customer Service
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Business Development
Solution Selling
Networking and Conferencing
EXPERIENCE
Team Manager | Impumelela Solutions
JANUARY 2021 – APRIL 2021
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Managed a team of 12 people. My team worked on various conservation and land rehabilitation projects within a
rhino conservancy in South Africa.
Business Development Executive | WTax
APRIL 2021 – JANUARY 2023
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I worked in the cross-border indirect tax industry as a business developer primarily in the North American and
European markets, working with high-value institutional and private clients, including but not limited to wealth
managers, private banks, family offices, hedge funds, asset managers, pension plans, and high-net-worth
individuals.
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I primarily collaborated with ExCo, the C-Suite, and senior management to streamline withholding-tax recovery
processes, automate recovery processes for private clients, and reduce the administrative burden of filing crossborder withholding-tax reclaims on a large scale.
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Secured over 50 meetings with decision makers within the private wealth sector, including CEOs, CFOs, COOs, and
managing directors. I also implemented a strategy for training new sales employees and mentoring them.
Key Account Manager – East Africa | Fenchem SA
JANUARY 2023 - PRESENT
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Secured new high-value accounts in the East African market and collaborated with key decision makers within
various industries around East Africa (Tanzania, Kenya, Uganda, and Ethiopia).
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Spearheaded new campaigns to secure additional clients within the region and managed the full sales cycle, while
maintaining existing client relationships and developing strategic long-term trusting relationships with high volume
clients
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Travelled internationally (primarily to Nairobi, Kenya) to meet with clients face-to-face and attended the Middle
East Coatings Show 2023 in Cairo, Egypt where I presented our company at an exhibition as well as networking
and developing new clients in the region.
EDUCATION
Bachelor of Commerce in Economics with International Trade | North-West University
2018 - 2020
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3 Distinctions: 76% in Financial Accountancy, 78% in international trade: finance and payment, 76% in
Econometrics
