Rosnie Keith Cairo

Rosnie Keith Cairo Contact Information: Phone Number: - / - Email:-LinkedIn Profile: https://www.linkedin.com/in/rosniekeith-cairo-b7/ Location: City of General Trias, Calabarzon, Philippines About Me A highly professional and adaptable customer service expert with over seven years of experience in BPO companies. I excel at providing excellent support across voice, email, and chat channels. I am reliable, resilient, and can work under pressure with minimal supervision. I am seeking to leverage my strong communication, organizational, and problem-solving skills to provide outstanding administrative and client support as a Virtual Assistant. Education High School Graduate | Dr. Arcadio Santos National High School June 2007 - April 2009 Professional Skills Customer Service: Proven ability to provide excellent support to US, UK, and Canadian customers in the credit card, telecommunications, and insurance industries. Problem-Solving: Proficient in assisting customers with account security, updating personal information, and processing insurance claims. Adaptability & Reliability: Highly adaptable and flexible, consistently delivering high-quality work and demonstrating a fast learning ability. Communication: Possess strong written and verbal communication skills with full English fluency. Administrative Support: Experience in reviewing documents, managing emails, and updating customer information. Character Reference Available upon request. PROFESSIONAL EXPERIENCE Quality Assurance Associate | Alorica June 2014 - December 2016 Reviews agent interactions to make sure they are accurately assisting US and Canadian credit card holders with their accounts, including checking statements, updating personal details, and adding authorized users. Audit calls and other interactions to ensure agents strictly follow security protocols and privacy policies when handling sensitive customer information. Provides direct feedback and coaching to agents and identifies common issues to help improve training and overall call center processes. Account Expert | iQor July 2019 - December 2021 Assisted US customers with T-Mobile accounts, helping them check their Statement of Accounts (SOA). Ensured the security of customers' phones and accounts. Offered phone promotions and discounts to both new and existing customers. Customer Support Analyst | Accenture Inc. March 2022 - April 2025 Provided assistance to UK customers with their AIG Insurance claims. Reviewed documents provided by customers and assisted them in filing insurance claims. Managed claims through adjudication and relayed the results to customers via email. TOOLS AND PROFICIENCY Google Workspace: Google Docs , Google Sheets Customer Relationship Management (CRM): Zendesk Project Management: Trello Creative: Canva Email: Outlook LINKS Sample Works: Gdrive link https://drive.google.com/drive/folders/1mwReC mmQ02PcLKqrCpCiZcrVSc7VG5u9?usp=sharing