Rosemary Nwokolo

Hello, I am Rosemary Nwokolo Customer Service Specialist | Virtual Assistant | Sales Support | Project Coordinator View My Portfolio Who I Am and What I Do I’m not just someone who answers emails or takes calls, I’m someone who makes every customer feel seen, heard, and valued. Over the past 3+ years, I’ve blended customer service, sales support, virtual assistance, and project coordination into a toolkit that helps businesses run smoother, serve better, and grow faster. I believe support isn’t just about solving problems, it’s about creating experiences that make people want to stay. And whether I’m organizing tasks, booking meetings, following up with leads, or managing CRM systems, I show up fully with heart, structure, and results. This isn’t just work for me. It’s my zone of excellence. WHAT I DO BEST Customer Service That Builds Loyalty. Resolved over 1,000+ inquiries across email, phone & chat with a 95%+ satisfaction rate Experienced with HubSpot, Zoho, Freshdesk, Intercom, Zendesk Handled escalations, tracked tickets, and turned complaints into compliments Virtual Assistant & Task Management Calendar management using Calendly, Google Calendar Email monitoring and inbox zero strategies Meeting coordination, document prep, and task prioritization via Asana, Trello, Notion Sales Support & Lead Follow-Up Generated and qualified leads via tools like Apollo.io, Lemlist, Yelp Assisted sales reps by booking calls, sending follow-ups, and updating CRM records Introduced upsell/cross-sell suggestions based on customer needs Project Management & Task Coordination Managed internal workflows using ClickUp and Trello boards Collaborated with marketing and support teams to track deliverables Helped reduce missed follow-ups through better task planning and reminders TOOLS I USE WELL Tools & Platforms Category HubSpot, Zoho, Freshdesk, Intercom, Zendesk CRM & Support Communication Gmail, Slack, Zoom, Google Chat, Microsoft Teams Task & Project Mgmt Trello, Asana, Notion, ClickUp, Monday.com Scheduling Calendly, Google Calendar, Picktime Sales & Lead Gen Apollo.io, Lemlist, Yelp, Sales Navigator AI & Productivity ChatGPT, Microsoft Office, Google Workspace My Work Samples Customer Support Ticket Handling in HubSpot CRM Created and resolved a customer ticket for an account access issue. Crafted a clear, helpful response and guided the customer through resolution. Showcased ticket handling, communication, and CRM proficiency within HubSpot. Customer Complaint Resolution in Zoho Desk Handled a support ticket for a customer who received a broken item. Responded with empathy, escalated the issue to the appropriate team, and ensured timely follow-up until resolution. Demonstrated clear communication, issue tracking, and internal collaboration using Zoho Desk. Task Coordination with Trello Created and managed a project board to organize daily customer service and admin tasks. Assigned tasks by priority, set deadlines, and tracked progress using Trello cards and checklists. Demonstrated workflow organization, team collaboration, and task ownership. Task Management using Monday.com Used Monday.com to track and facilitate customer refund processes, ensuring timely resolution and accountability. Appointment Scheduling with Calendly I used Calendly to streamline client bookings and reduce backand-forth emails. Set up availability preferences, integrated with Google Calendar, and automated confirmation emails. Demonstrated efficiency in managing schedules and improving client experience. Lead Generation Using Apollo.io Used Apollo.io to generate and qualify high-converting leads by targeting the right decision-makers with precision filters. Proficient in list building, lead scoring, and optimizing outreach for real estate and SaaS industries. Email Management & Inbox Organization Experienced in managing high-volume inboxes with tools like Gmail and Outlook. Before Skilled in organizing emails using labels, filters, and folders, responding professionally, and scheduling follow-ups to ensure nothing slips through the cracks. After WHY ME? I learn fast and I don’t wait to be told what to do. Give me a goal, and I’ll find the best way to get there. I care deeply about people and make sure they feel it in every message I send. I stay consistent through structure, accountability, and an obsession with doing things better than yesterday. Whether it’s answering support tickets, managing back-end systems, or helping a business hit its next milestone, I’m committed to being the one person they can trust to deliver. LET’S WORK TOGETHER Ready to bring someone onboard who shows up with heart and hustle? Let’s talk. I’d love to support your team and grow with you every step of the way. Get in Touch Linkedin Email https://linkedin.com/in/nwokolo-rosemary - Phone -