Rosemary Nwokolo

I am a remote Customer Support Specialist with 6+ years of experience helping international clients across e-commerce, travel-tech, real estate, and immigration services. I currently support global customers at AdventureTripr across 5+ regions, managing pre-sales inquiries, resolving booking issues, and turning hesitant prospects into confirmed clients.

I work confidently across Zendesk, Freshdesk, HubSpot, Zoho, Intercom, ClickUp, and Trello. I have maintained sub-30-minute first-response times, 95%+ customer satisfaction scores, and managed 80 to 100+ weekly inquiries across email, live chat, and phone, all in fully remote environments.

What I bring to your team: I do not just close tickets. I identify patterns behind recurring issues, build resources that reduce future volume, and communicate with customers in a way that builds trust and loyalty. I am especially strong at re-engaging quiet customers, handling escalations calmly, and making sure no customer feels lost after their first interaction.

I am available full-time, fully remote, and comfortable working across US, UK, Australian, UAE time zones etc. I am ready to hit the ground running from day one.