ROSEMARY IFEOMA NWABEKE
Kaduna, Kaduna State, Nigeria-, LinkedIn
Virtual Assistance || Customer Service || Administration || Sales.
PROFESSIONAL SUMMARY
Increased on-time project delivery by 30% through innovative process improvements.
Delivered exceptional customer service to 80 clients, exceeding satisfaction metrics and fostering
25% client retention.
Managed all aspects of client communication, ensuring clear and timely responses.
Provided efficient and accurate solutions to client inquiries and challenges.
Utilized stong organizational and administrative skills to prioritize tasks and meet
deadlines.
Maintained a high typing speed for efficient communication and documentation.
RELEVANT SKILLS
Virtual Assistance/Administrative Duties
Good working knowledge of Communication and workspace management tools: Zoom,
Loom, Slack, Click-up, Monday.com, Trello, Zoho, HubSpot, zen desk, monday.com, Google
Suite, etc.
Communicates innovative approaches and innovative approaches and procedures that would
increase the efficiency of processes and products to increase our retaining/ managing/
recovering records.
Ensures office equipment ran smoothly and properly and manages the applicable inventories,
orders/replaces equipment, and supplies.
Created a more efficient monitoring process that enabled the quick identification of items and
materials that needed to be restocked.
Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up
meetings, with a view of time-zone differences, and send prompts and reminders.
Good knowledge of report writing, and recommending efficient and industry-related findings.
Performs other administrative duties, data management, and support to enhance the smooth
running of the office.
Customer Service
Effectively managed contract, achieving customer's expectations
Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60%
engagement
Provides outstanding customer service, data entry, and processed orders for multiple clients
exceeding all customer service expectations.
Consistently recognized for the quality and timeliness of reports, attention to detail,
exemplary customer service delivery, and team-player attitude.
Coordinates outgoing and incoming client calls for both internal and external customers to
provide office, technical and other needed support; while keeping tabs on clients' needs,
activities, and expectations to ensure satisfaction for client retention.
SALES
Collaborates with the sales team to implement as well as analyze sales and marketing
initiatives to drive revenue.
Strong knowledge of various email marketing tools: Mailchimp, etc.
Reach out to leads, increase and build a pipeline of prospective customers and manage
interface.
Upsell customers through the recommendation of products that meet their specific needs
Communication
Excellent written and verbal communication skills, with the ability to communicate subjects
to a diverse audience.
WORK HISTORY
06/201909/2024
Executive Virtual Assistant
Omaroses Cosmetics
Achieved a 20% increased sales revenue by successful closing deals by 60 new customers
within a quarter.
Conducted 100 outbound sales calls to prospects, resulting in a 15% conversion rate
Exceeds sales targets by 25% consistently meeting and surpassing performance expectations..
Generated an increase of over 30% in sales revenue within six months through effective
upselling and cross selling techniques.
04/201602/2019
04/201302/2016
Executive Virtual Asistant
Nirsal Field Office
Analyzed project expenditures, identifying cost-saving opportunities that led to a 15%
reduction in project expenses while maintaining quality standards and program
effectiveness.
Implemented a digital document management system, reducing document retrieval time by
30% and ensuing compliance with regulatory requirements resulting in a 95% audit pass
rate.
Administrator
Executive Virtual Asistant
Successory
Nirsal FieldNigeria
Office Limited
Analyzed project expenditures, identifying cost-saving opportunities that led to a 15%
Provide
25% in
comprehensive
administractive
support to quality
executives
and staff,
reduction
project expenses
while maintaining
standards
and managing
program
calendars,
and
scheduling
meetings.
effectiveness.
Efficiently
handle
15% document
phone calls,
emails, and
correspondence,
prioritizing
tasks
Implemented
a digital
management
system,
reducing document
retrieval
timeand
by
30% and
ensuing
compliance with regulatory requirements resulting in a 95% audit pass
ensuring
timely
responses.
rate.
Conducted workflow assessment and devised new operational processes that led to a 35%
increase in productivity.
Revamped document creation process through Microsoft Suite applications, ensuring
accuracy and professionalism in all reports and presentations; optimized workflow efficiency,
resulting in a 30% reduction in turnaround time for project deliverables.
EDUCATION
Higher National Diploma: HND in Statistics
Kaduna Polytechnic – Kaduna State Nigeria
TRAINING AND CERTIFICATIONS
Dexa Learning
Virtual Assistant 2024
DigiTechEdu
Project Management 2024
Customer SuccessU
Customer Success Advanced Concepts 2024
CustomerSuccessU
Customer Success Fundamentals 2024
Digital Witch
Demand on IT Skill 2024
Write – For - Me
Master’s Ebook Creation/Publication 2022
AWARDS & RECOGNITIONS
Successory Nigeria Limited Staff Award, Abuja (Best Staff of the year, 2019 ).
