Rosemary I. Nwabeke

Nice to have you here. I’m an experienced customer support virtual assistant, email management. I’m experienced in using Linkedin sales to generate leads. I have helped business increase sales and improve their customer satisfaction in the past 5years. I am able to build a rapport with customers and resolve issues quickly and effectively. I have a proven track record of exceeding sales target and providing exceptional customer service.

My skills include:

·        Problem solving

·        Negotiation

·        Conflict resolution.

I resolve inquires promptly, maintain a positive attitude, and ensure customer satisfaction. I am proficient in managing multiple tasks simultaneously, ensuring that all customers receive the attention they deserve.

I possess excellent written and verbal communication skills, allowing me to interact effectively with customers from different backgrounds and cultures. I am flexible with time zones to accommodate clients worldwide

I understand the importance of empathizing with customers’ concerns and demonstrating patience throughout the resolution process. My analytical mindset enables me to identify issues, troubleshoot problems, and offer comprehensive solutions, contributing to improved customer experiences.

Services Offered by me are:

Responding  to customer inquiries , concerns and complaints promptly and professionally. Providing product information and troubleshooting guidance.

Processing orders, refunds, and exchanges with precision. Managing and updating customer accounts and databases. Conducting follow-up calls and emails to ensure satisfaction.

Escalating complex issues to the appropriate department when necessary.

Tools and proficiencies:

CRM software ( Zendesk, Salesforce)

Email Manahement tools (Gmail)

Live chat plateforms ( Intercom) Ticketing systems.