Rosemary Ezeamadi

EZEAMADI, ROSEMARY CHIDINMA CUSTOMER SERVICE/ADMINISTRATIVE OFFICER Address: Abuja, Nigeria | Email:-| Phone No: (- | LinkedIn Profile |http://linkedin.com/in/rosemary-ezeamadi Professional Profile Results-driven Customer Service and Administrative Officer with over 4 years of experience delivering excellent client support and ensuring smooth office operations. Skilled in handling high-volume communications, resolving issues with empathy and efficiency, and managing administrative tasks with precision. Known for strong interpersonal skills, multitasking ability, and commitment to service excellence. Adept at supporting business goals through a blend of customer-focused service and organized office management. Skills Administrative Support & Office Management | Customer Service & Support | Inbound & Outbound Communication | Email, Chat & Call Handling | CRM Usage & Ticket Management | Client Relationship Management | Customer Satisfaction & Retention | Feedback Collection & Reporting | Problem Solving & Critical Thinking | Calendar Management & Time Optimization | Meeting Coordination & Scheduling | Travel & Event Planning | Record-Keeping & Filing | Document Control & Management | Data Entry & Accuracy | Office Supplies & Inventory Management | Team Collaboration & Support | Stakeholder Engagement & Communication | Tools: Microsoft Office Suite | Google Workspace | HubSpot | Calendly | Google Workspace | Trello | Zoom | Professional Experience Premier Producers Group Missouri, USA (Remote) Call Support Agent • • • • • • May 2024 – Till Date Reduced missed appointments by 40% through proactive call reminders and follow-up emails, improving scheduling reliability across client accounts. Identified recurring issues from support tickets and suggested process changes, decreasing repeat calls by 22% and saving team time. Maintained 98% data accuracy in client records using CRM updates during live calls, reducing administrative errors and improving cross-team collaboration. Resolved customer inquiries by actively listening and using CRM tools to deliver tailored support, resulting in improved satisfaction and reduced follow-up issues. Enhanced follow-up communication using structured templates and scheduling software, which streamlined the resolution process and improved service efficiency. Supported sales growth by identifying customer needs during calls and recommending relevant services, encouraging continued engagement and repeat business. Federal High Court Administrative Assistant to Hon. Justice N.E. Maha • • • • • • Abuja. Nigeria Nov 2021 – Mar 2024 Conducted in-depth legal research and drafted comprehensive briefs on complex criminal and commercial cases, contributing to an 80% success rate in cases where my research was pivotal. Managed communication channels, coordinated over 10 meetings daily, and organized travel arrangements, reducing scheduling conflicts by 25% and saving the Justice approximately 20 hours monthly. Addressed administrative queries, prepared accurate salary spreadsheets, and maintained organized records, leading to a 30% reduction in administrative errors and a 10% improvement in payroll processing time. Streamlined general office work and document management by implementing effective systems, enhancing efficiency and reducing document retrieval times. Developed and maintained a comprehensive database of case precedents and legal resources, facilitating quicker reference and supporting informed decision-making processes. Implemented a digital filing system for legal documents, enhancing accessibility and reducing physical storage needs, thereby improving overall workflow efficiency. Chef Sly Cuisine Restaurant Abuja, Nigeria Administrative Assistant • • • • • • Nov 2019 – Nov 2021 Managed executive calendars and travel logistics by coordinating schedules and confirming appointments, ensuring 80% smooth operations and preventing scheduling conflicts. Handled email and phone correspondence promptly, using a structured system to track responses and reduce missed messages by 70%, improving communication across departments. Assisted customers with order processing and issue resolution through active listening and timely follow-ups, ensuring 95% smooth service delivery and enhancing satisfaction. Maintained organized digital records and prepared customer spreadsheets using office tools, which improved data accessibility and administrative accuracy. Supported staff with quick resolution of admin queries and resource requests, contributing to a more efficient work environment and team collaboration. Worked closely with the sales team by managing backend documentation and client follow-ups, helping improve deal closures and customer retention efforts. Education Nigerian Law School, Yenogoa, Bayelsa State, Nigeria BL. Bachelor of Laws Nnamdi Azikiwe University, Awka, Anambra State, Nigeria LL.B Law Awards and Certificates Certificate of Completion: Professional Diploma of Virtual Executive Assistant, MTF Institute On Demand IT Skills Training, Digital Witch Support Community Customer Service Mastery: Delight Every Customer – Udemy Certificate of Completion: Soft Skill Training, Jobberman Institute Apr 2025 Jul 2023 Nov 2020 Oct 2020