Rosemary Ezeamadi

Rosemary Ezeamadi

$12/hr
Customer Experience Manager | Live Chat, Zendesk, Calendar Automation | 5⭐ Retention Support
Reply rate:
87.5%
Availability:
Full-time (40 hrs/wk)
Location:
Abuja, Federal Capital Territory, Nigeria
Experience:
4 years
About

I'm Rosemary, a systems-driven Customer Support & Admin Specialist helping startups, legal teams, and remote companies streamline operations, cut ticket response time, and keep customers loyal.

I’ve reduced missed appointments by 40%, automated inbox workflows to save 12+ hours/week, and improved CSAT from 3.9 to 4.7 using Zendesk + SOPs.

I specialize in email/chat support, CRMs, calendar management, and process automation. Let’s work together to scale your support and eliminate the admin chaos.

Skills
  • Customer Service
  • Executive Assistance
  • Call/Chat/Email Support
  • Appointment Scheduling, Calendar Optimization
  • Zendesk, Freshdesk, HubSpot, Intercom CRM
  • Customer Retention, CSAT Improvement
  • Live Chat Suppport, Ticketing System
Languages
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.