Rosemary Ezeamadi

My PORTFOLIO PORTFOLIO By ROSEMARY EZEAMADI ABOUT ME VISION PERSONAL SKILLS LIST OF CONTENTS EDUCATION WORK EXPERIENCE PROJECT PORTFOLIO CONTACT ABOUT ME I am a forward-thinking, dynamic professional with a fervent dedication to customer service excellence & administrative assistance. Driven by a relentless pursuit of organization and efficiency, I excel in optimizing workflows and elevating productivity. My passion lies in crafting unparalleled client experiences, where seamless efficiency meets unparalleled innovation. MY VISION My vision is to redefine the standard of customer service and administrative support by bringing efficiency, empathy, and innovation to every interaction. I aim to streamline operations, support executives and teams with precision, and ensure that every customer feels valued and heard. By combining strong organizational skills with a service-first mindset, I envision a future where businesses run smoothly, customers remain loyal, and goals are met with ease. I am committed to being the reliable backbone that helps organizations grow and deliver excellence consistently. personal SKILLS Customer Service Communication Skills Problem-Solving Active Listening Empathy Patience Adaptability Data Entry Accuracy Time Management CRM Software Proficiency Document Management Customer Support Specialist Proficiency with Digital Tools (e.g., Google Workspace, Microsoft Suite) Conflict Resolution Administrative Assistant General Virtual Assistant I have mastery of these TOOLS Gmail Google Calendar Zendesk Freshdesk Intercom Trello Jira Zoom Monday.com Google Meet Salesforce CRM Microsoft Office Suite Slack Calendly Notion Grammarly Dropbox Zapier EDUCATION Armed with a Bachelor of Law Degree (B.L) & (LL.B) in Law, coupled with my various certifications, I have a solid educational foundation that enables me to understand complex tasks and execute them with precision. My learning journey has equipped me with the tools to excel as a customer service specialist & administrative assistance. • Nigerian Law School, Yenogoa, Bayelsa State, Nigeria - BL. Bachelor of Laws • Nnamdi Azikiwe University, Awka, Anambra State, Nigeria - LL.B Law CERTIFICATES project PORTFOLIO >>>>>>> I USE SLACK CRM AS A CUSTOMER SERVICE SPECIALIST FOR PROBLEM SOLVING I UTILIZED MICROSOFT OFFICE & GOOGLE WORKSPACE TO STREAMLINE WORKFLOW I MANAGED BUSY CALENDARS FOR BUSY PROSPECTS AS AN ADMINISTRATIVE VIRTUAL ASSISTANT CALENDLY FOR APPOINTMENT SETTING I MANAGE EMAIL BOXES FOR MY BUSY CLIENTS AS AN ADMINISTRATIVE ASSISTANT AS A CUSTOMER SERVICE SPECIALIST I USE ZAPIER FOR WORKFLOW AUTOMATION I USED ZOOM WITH MY TEAM FOR VIRTUAL MEETINGS I USE LIVECHAT SOFTWARE TO INTERACT WITH CUSTOMERS FOR OUR SERVICES & PRODUCT GUIDELINE I MANAGE TRAVEL ITINERARIES FOR MY BUSY CLIENTS I USE FRESHDESK CRM AS A CUSTOMER SERVICE SPECIALIST SERVING CUSTOMER WITH EASE MY INTERCOM CRM SHOTS WHY CHOOSE ME Customer-Focused & Solution-Driven: I prioritize delivering outstanding support by actively listening, responding with empathy, and offering smart, lasting solutions to meet customer needs. Highly Organized & Detail-Oriented: I efficiently manage calendars, emails, and tasks keeping things on track and ensuring nothing falls through the cracks. Fast Learner & Tech-Savvy: I quickly adapt to new tools and systems, confidently handling CRMs, scheduling tools, and productivity platforms to improve workflow. Reliable & Team-Oriented: Whether working independently or as part of a team, I stay dependable, professional, and proactive in every task. Committed to Your Growth: I’m here to support your operations, elevate the customer experience, and contribute meaningfully to your company’s success. SEND A DM VIA MY CONTACT INFo ON MY CV & I'LL RESPOND AS SOON AS POSSIBLE THANKS FOR VIEWING