Rosemary Amaechi

ROSEMARY AMAECHI Istanbul, Turkey • -•-• LinkedIn Portfolio CLIENT SUCCESS/ EXECUTIVE ASSISTANT Summary Detail-driven Client Success & Executive Assistant with 5 years’ experience in high-volume administration, client support, and operations. Skilled at managing complex data across multiple platforms (Excel, CRM, GHL), streamlining workflows, and delivering seamless client and tutor experiences. Proven ability to support leadership decision-making and thrive in fast-paced, high-growth environments. CORE SKILLS ●​ ●​ ●​ ●​ Client Success & Customer Support Onboarding & Account Management Data Management & Reporting (Excel, CRM, GHL) Workflow Optimisation & Process Improvement ●​ ●​ ●​ ●​ Helpdesk & Ticket Management Scheduling & Calendar Management Communication & Collaboration Analytical & Problem-Solving ●​ ●​ ●​ Time Management & Attention to Detail Document Preparation and Formatting (Word, Google Docs) Spreadsheets and Database Management WORK EXPERIENCE Nursing Voyage, California, United State.​ June 2024- July 2025 Client Success/ Executive Assistant ●​ Managed onboarding and ongoing support for 50+ clients monthly, maintaining 95% satisfaction and timely issue resolution. ●​ Processed and maintained high-volume client and candidate data across Excel and CRM systems with 100% accuracy. ●​ Streamlined administrative workflows, improving operational efficiency by 15%. ●​ Coordinated communications, applications, and internal documentation to support seamless client-tutor experiences. ●​ Posted job opportunities and coordinated applications, increasing qualified candidate submissions by 20%. Codementor, California, United State​ March 2023- May 2024 Executive Assistant ●​ Managed executive calendars and scheduling, ensuring efficient use of time and prioritization of tasks, resulting in a 20% increase in meeting punctuality. ●​ Coordinated travel arrangements for senior management, reducing travel expenses by 15% annually through strategic booking and negotiation with vendors. ●​ Implemented a streamlined filing system using Google Drive, improving document retrieval time by 30% and enhancing team productivity. ●​ Facilitated communication between departments by managing email correspondence and inquiries, achieving a response time of less than 24 hours on average. EDUCATION BEYKOZ UNIVERSITY, Istanbul, Turkey​ Master of Business Administration (MBA) CERTIFICATIONS & OTHER ●​ English: Advanced Volunteering Experience: Administrative Assistant Volunteer: ●​ ●​ ●​ ●​ Managed scheduling and appointments, organized files, and prepared documents. Handled email and phone inquiries promptly and professionally. Coordinated meetings and events, ensuring seamless logistics. Implemented new organizational systems to enhance office efficiency. Certifications: ●​ ●​ ●​ ●​ CRM-related certifications (Salesforce or GHL) HubSpot Customer Success Advanced Excel / Google Sheets / Data Analytics Google Workspace Certification Interests: ●​ ●​ ●​ ●​ Organizing and Streamlining Workflows Educational Technology and E-Learning Learning New Software Tools Customer Experience and Client Engagement March 2023