Rosemary Akubueze

Akubeze Chizoba Rosemary 20 Chief Jude Agu Street, New Haven Extension Enugu, Enugu State.-- (Mobile) RESEARCH INTERESTS A versatile professional with experience in customer service, healthcare support, and insurance sales. Demonstrated expertise in delivering exceptional client and patient care, managing insurance processes, and maintaining effective communication across diverse sectors. Skilled in handling complex administrative tasks, providing empathetic support, and driving business growth through targeted marketing and sales strategies. EDUCATION MSc. Brewing Science and Technology (Applied Microbiology & Brewing), 2015 – Nnamdi Azikiwe University, Awka, Anambra State. BSc. Applied Microbiology and Brewing, 2013 – Nnamdi Azikiwe University, Awka, Anambra State. EMPLOYMENT. 1. Bancassurance Insurance Agent AXA Mansard Insurance Plc Period: Jan 2016 till date Position: Senior sales Executive • Sales and marketing of insurance products: Marketing a range of insurance policies, including life, Non-Life, Investment and health insurance, to both corporate clients and individual customers. I also Develop marketing strategies and conducted presentations to generate new business opportunities. • Client relationship management: Build relationships with Clients to ensure long-term customer satisfaction and retention, addressing inquiries and managing complaints with a focus on delivering exceptional customer service. • Collaboration with banking staff: Working closely with banks staff to identify potential clients and market insurance products, though joint marketing campaigns and presentations to increase product visibility and drive sales. • Cold Calling: Conducting cold calls to prospective clients, thereby generating new leads and drive sales, handle client’s objections and close deals with new and existing clients. • Claims management: Assisting clients with the claims process by providing necessary documentation, initiating the claim through the appropriate claim workflow, and ensuring timely and accurate resolution. Providing guidance and support to clients throughout the claims process to facilitate smooth transactions. • Cross-selling and up-selling: Identifying opportunities to offer additional insurance products and services to existing clients and close the deal. 2. ROLE: CARE AND CUSTOMER ADVICE REPRESENTATIVE: Organization: Dees Medical Services, 6633 West Burleigh Street, Milwaukee USA Period: September 2022 to Present. Position: Assistant Team Lead (remote) • Managing Client intake: Efficiently handling of incoming client’s orders either directly from clients or through their healthcare providers, also profiling and properly processing the prescriptions and other order-related documents. • Insurance verification and coordination: Contacting and liaising with insurance providers to verify client eligibility, and benefits for requested medical equipment. to ensure compliance and confirm that clients are eligible for the items. • Customer communication and support: Providing exceptional service by addressing client’s inquiries, explaining the insurance verification process, and clarifying billing details. Maintained a high level of professionalism, empathy, and patience to ensure a positive experience for patients. • Collaborated with cross-functional teams: Working closely with healthcare providers, insurance companies, and internal teams to ensure timely and accurate delivery of medical equipment. 3. Hospital Health Assistant Redeemer Maternity Hospital, Enugu Jan 2022 till date (part time) • Vital signs monitoring: Regularly monitored and recorded patients' vital signs, such as temperature, blood pressure, heart rate, and respiration. Communicated any abnormalities or changes in patient conditions to the nursing team promptly. • Patient care and support: Provided comprehensive care to patients, including assisting with daily hygiene, grooming, feeding, and personal needs. Supported patients with mobility and positioning, ensuring comfort and safety during transfers and movements • Medication administration: Assisted in the administration of medications as directed by nurses or physicians, following established protocols and ensuring accurate dosing and timing. Monitored patients for adverse reactions and reported any concerns to medical staff. • Assistance with mobility and rehabilitation: Supported patients in ambulation, exercise, and rehabilitation activities as prescribed by healthcare professionals. Utilized mobility aids and equipment safely and effectively to enhance patient independence. • Emotional and social support: Provided compassionate care, emotional support, and companionship to patients and their families, helping to alleviate anxiety and enhance the overall patient experience. • Collaboration with healthcare teams Worked closely with doctors, nurses, and other healthcare professionals to ensure coordinated and comprehensive care delivery. Participated in team meetings and contributed to care planning discussions. TRAINING: The following Training, Workshops, Seminars and Programs were attended remotely or hybrid. 1. Group sessions on sensitivity and understanding the new normal in care practice. 2. Refresher meetings on the desire to help people. 3. Training on the ability to work well with others. 4. Workshop on patience and the ability to remain calm in stressful situations. 5. Discussion meetings on the ability to accept criticism and work best under pressure. 6. Seminar on the need to be thorough and pay attention to details. 7. Workshop on emerging challenges in care provision. 8. Programs on promoting domestic safety needs. 9. Managerial Skills training. 10.Coaching and Mentoring. 11.Communication and Administrative Skills. 12.Team Relationship, Efficiency and Productivity. RESPONSIBILITIES AND ACHIEVEMENTS: AXA Merit Awards: • Recognition award for the best life selling salesperson in the month of oct 2019 • Gold budget buster for consecutive years 2019 to 2022. CORE COMPETENCE • • • • • • • • • • • • • Efficient computer skills in Microsoft suite, Excel, Microsoft word, PowerPoint and the use of the internet Customer Service Excellence Fluent in English Insurance Knowledge and Sales Organizational Skills. Portfolio Management Leadership Skills. Risk Analysis Communication and Interpersonal Skills Coaching and Mentoring Skills. Data Analytics. Team Relationship. Insurance Knowledge and Sales REFEREES: Available on Request.