Rosemarie Ranili

 ROSEMARIE C. RANILI Online Freelancer Email Address :- Upwork Profile: https://www.upwork.com/freelancers/~013c5a2a- Profile Intro video: https://youtu.be/nMh5C39APAs Skype ID: iaddcrosie6000   Qualifications Summary : Over 8 years+ BPO customer service work experience Over 4 years+ customer service support experience for online stores Maintains regular consistent and professional attendance, punctuality, and performance. Proficient with the Internet and MS office tools, Google sheets & other VA software tools Flexible personality that works well with people Professional Experience: Upwork / Online Freelancer Feb 2017 – Present Virtual Assistant , Customer Service, Data Entry, Web Research, Admin jobs Convergys Services Inc./ Chat Support Representative for Sprint I1 Bldg. IT Park, Apas Cebu City 6000 Philippines January 2015– February 2017 • Day to day assisting customers concerns efficiently • Practices customer service/satisfaction to create customer advocacy • Replies to customer inquiries with the sense of urgency • Provides personalized advices to customers regarding their account • Processes customer’s orders / inquiries promptly and accurately Camello Manpower Services / Email Support Team Leader for Ebay D.Jakosalem Street, Cebu City June 2014 – January 2015 • Acts as liaison between the company and its customers. • Answers emails from customers promptly and efficiently • Encodes reports/clerical activities • Provides any training that team members need • Communicates clear instructions to team members • Monitors team members' participation and performance • Ensures that training provided is being put into use • Checks team members if any additional training is needed Telstra / Account Consultant E-bloc 2 IT Park, Apas Cebu City 6000 Philippines May 2013 – June 2014 • Day to day assisting customers concerns efficiently • Practices customer service/satisfaction to create customer advocacy • Replies to customer inquiries with the sense of urgency • Provides personalized advices to customers regarding their account • Processes customer’s orders / inquiries promptly and accurately • Engages with customers to identify additional needs Convergys Philippines Services Inc./ Senior Customer Service Associate for Comcast TGU Bldg. Asiatown IT Park, Apas Cebu City 6000, Philippines May 2010- Feb 2013 • Assists customer’s concern promptly and efficiently •Provides excellent customer service and creating customer satisfaction in each interaction • Responds to customer inquiries professionally • Escalates customers to appropriate departments if needed • Processes customer’s orders and do upsells Stream Global Services / Customer Service Professional for Vonage and Qwest I2 Bldg. Asiatown IT Park, Apas Cebu City 6000, Philippines March 2009-April 2010 • Demonstrates sense of urgency in a busy call center environment • Provides excellent customer service to build productive relationship with customer • Assists clients who have queries regarding their account/service • Re-sells product value to customers to retain customers • Handles and resolves customer’s concerns promptly • Routes calls to appropriate resource Intelbiz Solutions / Office Clerk Piata Presei, Bucharest, Romania June 2008-Jan 2009 • Receives orders for dating, sorting and delivery to appropriate clients/subscribers. • Makes copies of documents as required.  • Maintains an up-to-date customer contact list in a legible, organized format.  • Maintains all files to ensure the prompt access of information as requested by supervisory personnel or other authorized personnel.  • Assures that office supplies are maintained at a sufficient operating level. • Assists with special projects or work assignments as required or requested by the immediate superior. • Communicates with the English speaking clients. CD Books Int’l.Inc. / Administrative Staff Ramos Cebu City 6000, Philippines April 2004 – March 2008 • Monitors delivery of incoming and outgoing orders • Receives and segregates order deliveries allocated to every client • Sorts, reviews and distributes incoming and outgoing mail communications • Data entry and establishes, maintains, and updates files/ records, and other documents • Answers phone calls and attends to client’s inquiries about their subscription • Prepares, composes and ensures timely responses to a variety of written inquiries • Communicates to client & suppliers thru fax, email, mail and phone • Ensures that all client’s orders are served / tracks undelivered orders • Issues invoices and delivery receipts  • Prepares meeting agendas, reports • Provides Admin support to the Managing Director/CEO when asked • Secondary Support to the Sales Supervisor in her absence • Generates and maintain product/supplies inventory • Composes and edits correspondence and memoranda from dictation, verbal direction