Rosemarie dela Peña Mogote

 ROSEMARIE P. MOGOTE Paratong #4, Bangar, La Union Mobile # -/- Email Address:- Position Applied: Customer Service Representative Objective: I am seeking challenging environment where I can use my skills, knowledge and experience for me not only to grow along with the company but also to build the success of the company while I experience an enjoyable career for myself. PERSONAL DATA Age:31 years old Date of Birth:June 08, 1986 Civil Status:Single Religion:Nazarene (Born Again Christian) EDUCATIONAL BACKGROUND TertiaryUnion Christian College Widdoes St., City of San Fernando La Union Associate in Computer Science March 2008 High SchoolDFLOMNHS Bangar, La Union March 2003 ElementarySaint Christopher Academy Bangar, La Union March 1999 AWARDS Academic Scholar- Deans Lister Award- SKILLS AND QUALIFICATIONS Microsoft Office Internet Computer Literate English Ability Good Public Relation Troubleshoot Computers Basically Can Operate Fax Machine/E-FAX WORK EXPERIENCE Appointment Setter TARGET INSURANCE Daniel Delaney/Adiel Flores Upwork.com Dec. 2016 – June 2017 Generate Leads thru calling Correspond with clients to renew their insurance. Ask details of the Company you called and offer them a quote Fill-up the Sale Sheet and email it to Daniel Delaney Make a report at the end of the shift Call Center Agent/ Telemarketer/Supervisor ELAVON/National Processing Company Home base City of San Fernando La Union June 2010 - Present Report daily task before make calls Make calls from 5am-8pm PST (flexible time) Call merchants Monday- Wednesday Follow-up call on merchants Thursday-Friday Send faxes and refaxes via E-FAX Generate 25 leads/hr Send Deal information to Supervisor via skype or email Send generated leads every Friday Report calls, faxes & emails to supervisor at the end of the day. Send Activity every 15th and last working day of the month. Contact Businesses or private individuals by telephone or skype. Explain products or services and prices, and answer questions from customers. Obtain customer information such as fax numbers, contact numbers and the person incharge of their merchant services/manager. Answer phone calls from potential merchants. Deliver prepared sales talks, reading from scripts that describe the products or services, in order to persuade potential customers to purchase a product or service. Supervise my agents from time to time. Admin/Registrar/Computer Teacher St. Bernard College of Health & Sciences LU – Inc., San Blas, Bangar, La Union September 2009 – March 2010 ADMIN Entertain and answer phone calls re: queries and clarifications Make Schedules for Student and teachers for their exams Submit Enrollment & Terminal Reports to Tesda. Operate the schools in a manner that will provide an orderly process of education and that will provide for the welfare and safety of all pupils who attend these schools.   To assist the teacher within the schools and continually monitor and appraise their usefulness.  Interferes with or substantially disrupts the maintenance of a proper atmosphere for learning within the classroom or other parts of the school.   Take disciplinary action to correct a pupil who disrupts normal classroom activities, who is disrespectful to a teacher, who willfully disobeys a teacher, who uses abusive or foul language directed at a teacher or another pupil, who violates school rules, or who interferes with an orderly education process such regulations and procedures established by the Board. Required to make a recommendation, decide an issue, or take action in a matter involving the discipline of a student  Ranging from curriculum development to student discipline. Responsible for the day-to-day operation of the school. Responsible for infrastructure maintenance and student affairs. Make Schedules for their Exams REGISTRAR Assess enrollees with their subjects to be taken for the semester in relation to their course curriculum. Establish and maintain effective working relationships with students, faculty, staff, and the community. Supervise a staff involved in the records and registration process. Maintain a complex compilation of student records and to supervise the completion of reports. Advance the department and institution of a technologically oriented record keeping system. Plan, direct and supervise the records and registration process. Assure the security and maintenance of records, fees and other documents related. Supervise validation of data and documents/ Oversee validation of graduation requirements. Provide leadership in developing strategies to implement electronic records and registration procedures. Oversee daily operations of records and registration of the enrollment Services Center (ESC). Design policies and establish procedures related to degree certification, oversee validation of graduation requirements and assist with the coordination of graduation ceremonies. Assess enrollees with their subjects to be taken for the semester in relation to their course curriculum. Assistant Secretary of the Secretary of COO / Filing Clerk BHF Prime Group Corporation #147 P. Burgos St. City of San Fernando October 2008 – February 2009 Assistant Secretary: Receive checks and check all the supporting documents attached and see to it that it was signed and check by the head of the department. Entertain and answer phone calls re: queries and clarifications For out of town/country of the COO, head of every department 2 to 3 days prior the said date to (Credit & Collection, PS/GL Accounting, A/F Accounting, Finance Head and International Division) should be informed. Accommodates visitors and entertain them re: concerns. For outgoing documents and checks, Transmit to proper department all checks and documents signed by the COO thru transmittal sheet or Log book. For transfer calls, always connect first the person concerned before transferring call to COO but should be informed to them beforehand of the person calling. Acts as a channel for branch concerns and problems and discuss with involved employee for solutions or recommendation. Assist COO concerns. Monitors Audit Itinerary, Operation (Institutional Sales Coordinator) Itinerary and Auction Itinerary and report daily to the COO. Check Company premises daily & responsible in closing the store. Get CAID (Daily Cash Sales) at the end of the day and send thru text to CEO, COO & Finance Head (A/F only) daily. Filing Clerk Keep papers/ documents of the company for ease reference. Do this in a systematic manner where these documents/papers are place with others so as to be available for reference. Meetings, pull-out all documents needed by the COO a day before the meeting of the concerned department. Cashier / Tour Guide Christy’s Loom Weaving & Souvenir Shop Vigan City 2004 - 2005 To be able to promote the native products of Vigan City and to inform the tourist of the beautiful spots of Vigan City with their history. Attend customer’s queries and resolve immediately. Ensure cleanliness & orderliness of the entire premises including displays. Overseer of the whole shop, monitor the selling area(display & availability of stock) In Charge in Purchase Order of stocks, deposit payment to supplier, acts a cashier and report sales daily. Sales Agent Ovaltine Company City of San Fernando La Union 2003 – 2004 To be able to promote the product with its Nutrition facts at affordable price. Assist Customer by complying customer service thru SMACK (Smile Make A Sale, Kind Assistance and Thank You) To ensure customer satisfaction by which daily quota should be attained and reported daily. CHARACTER REFERENCES Rev. Marcelino V Ochoco Jr. District Superintendent Church of the Nazarene 26 Dewey, Binalonan, Pangasinan, Philippines Mobile No. -/ - Email:- Rev. Francisco Delos Santos Church Pastor Church of the Nazarene Paratong # 4, Bangar La Union Mobile No. - / - Mr. Blendie Quiban Jr. Dean College Department UCC, City of San Fernando La Union Mobile No- Ms. Joana Maureen Oller Secretary of the COO BHF Prime Group Corporation City of San Fernando La Union Phone No- Mobile No. - / - Sean Krizsan Manager First Alliance powered by NPC First Data Merchant Services Mobile No- I hereby swear that all information above are true and correct, that if any information is found false or any facts or circumstances are found to have been concealed or misrepresented, my employment maybe terminated anytime even after the completion of the probationary period of employment. MOGOTE, Rosemarie dela Peña Applicant