Roselyn Tomas

I am a dedicated and highly motivated professional with a diverse background in monitoring, evaluation, and learning (MEL), reporting analysis, administrative functions, technical support, and customer service. With seven years of experience as a MEL Officer, I possess a deep understanding of data collection, analysis, and reporting processes. My two years as a Reporting Analyst have honed my analytical skills, ensuring that I can transform complex data into actionable insights. Additionally, I have a solid year of experience as an Admin and Reporting Analyst, where I successfully managed administrative tasks while simultaneously contributing to reporting activities. Furthermore, my three years as a Technical Support Representative equipped me with excellent problem-solving abilities and a strong customer-focused approach. Finally, my two years in Customer Service have refined my interpersonal skills and enhanced my ability to provide exceptional service.

Professional Experience:

Monitoring, Evaluation, and Learning (MEL) Officer

Duration: 7 years

• Spearheaded MEL initiatives, designing data collection tools, and methodologies.
• Conducted comprehensive data analysis, generating insights to inform programmatic decisions.
• Developed and managed MEL frameworks, ensuring the continuous improvement of projects.
• Facilitated training sessions on MEL best practices for project teams.

Reporting Analyst

Duration: 2 years

• Gathered and analyzed data to create accurate and actionable reports.
• Collaborated with cross-functional teams to identify key performance indicators.
• Automated reporting processes, improving efficiency and reducing errors.
• Presented findings to stakeholders in a clear and comprehensible manner.

Admin and Reporting Analyst

Duration: 1 year

• Managed administrative tasks, ensuring smooth office operations.
• Assisted in data gathering and reporting, maintaining a high level of accuracy.
• Developed and documented standard operating procedures (SOPs).
• Acted as a liaison between administrative and reporting teams.

Technical Support Representative

Duration: 3 years

• Provided technical assistance and troubleshooting to customers.
• Resolved technical issues promptly and efficiently, achieving high customer satisfaction rates.
• Maintained detailed records of customer interactions and support cases.
• Contributed to the development of FAQs and knowledge base resources.

Customer Service

Duration: 2 years

• Delivered exceptional customer service, addressing inquiries and resolving issues.
• Built rapport with customers, ensuring a positive experience with the company.
• Maintained detailed customer records and feedback for service improvement.
• Participated in training programs to enhance customer service skills.

Key Skills:

• Data Collection and Analysis
• Reporting and Presentation
• Administrative Management
• Technical Troubleshooting
• Customer Service Excellence
• Strong Communication
• Adaptability and Multitasking

With my extensive and well-rounded experience, I am poised to contribute effectively to any organization, combining my analytical and administrative skills with a customer-centric approach to excel in diverse roles. My passion for learning and adaptability make me a valuable asset in dynamic work environments.