Roselyn Igne

Roselyn Igne Gloria, Oriental Mindoro, Philippines https://www.linkedin.com/in/roselyn-igne/ PROFILE "Exceptional cross-functional talent in customer service, driving digital growth through impactful content creation and curation, and utilizing SEO strategies to maximize online visibility and engagement." SKILLS Content Creation & Curation Customer Service Search Engine Optimization PROFESSIONAL EXPERIENCE 06/2024 – Present Freelance Video Editor Creating informative content on YouTube using CapCut. 01/2024 – 04/2024 Acquire Asia Pacific INC Customer Service Representative Maximized customer satisfaction by resolving complex issues, processing transaction and meeting all operational goals. 01/2022 – 05/2022 Concentrix Customer Service Representative - I Managed travel and tour customer needs across multiple channels, resolving issues and processing transactions to guarantee top-tier customer satisfaction. 04/2021 – 12/2021 Telus International Philippines Customer Representative Representative - III Manage telco accounts, expertly resolving issues and processing payments to ensure top customer satisfaction. EDUCATION 08/2024 – Present Bongabong, Oriental Mindoro, Philippines Mindoro State University Bachelor of Science in Computer Engineering CERTIFICATES Search Engine Optimization (Technical Training) REFERENCES Robyn Kristoffer Fernandez Aiko Reyes Bookkeeping Basics