Roselyn Igne

A highly adaptable omnichannel Customer Experience (CX) specialist who seamlessly blends 2+ years of multi-regional inbound resolution expertise across critical sectors (Financial, Logistics, Telco) with emerging Digital Content Creation and SEO capabilities.

Global, Multi-Sector CX Proficiency: Possess 2+ years of proven expertise in inbound customer support via calls, live chat, and email, ensuring rapid resolution and high customer satisfaction (CSAT). Demonstrated ability to navigate complex customer queries in diverse global markets, specifically US, Canada, and Australia.

Experienced in providing specialized support across five key industries: 

• Financial Services, 

• Logistics (supply chain support)

• Telco Communication

• E-commerce

• Travel/Tourism. 

This broad exposure reflects rapid system proficiency and adherence to domain-specific compliance standards.

Unique skill set includes over one year of experience in informational video content creation for YouTube, expertly utilizing CapCut for end-to-end production, editing, and professional output.

Trained in foundational SEO principles, enabling a data-driven approach to knowledge base development and digital asset visibility, ensuring self-service content reaches the widest possible audience.

Key Skills: Inbound Resolution, Omnichannel Support, FCR (First-Call Resolution), CapCut, Video Editing, Customer Retention, Global Markets, Compliance, Technical Support, Data Entry, Client Relations. Search Engine Optimization. Keyword Research, Meta Data Planner, Link Building.