Roselle Ragas

ROSELLE RAGAS Address: Nazareth, Cagayan de Oro City, Philippines 9000 Email address:-Skype ID: roselleragas13 Phone: - SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Administrative Assistance – More than 8 years of administrative assistance executing various tasks including data entry, document organization, calendar management, research, and more. SMM and Graphics Design – More than 4 years of hands-on experience in executing various social media initiatives aimed at driving sales and improving client relationships and provided assistance in designing materials (i.e. graphics, SMM posts, presentations) Project Management and Research – Conceptualized, managed, and initiated several websites and e-commerce stores, using Wix, WordPress, Shopify, eBay, and Amazon. Operational and Performance Management - 3 years of operational "Customer Service" experience in e-commerce product support through Email and eSupport (Chat). People and Talent Management – Experienced in managing teams, implemented and oversaw a robust internal Leadership Enhancement and Development program. TOOLS AND APPLICATIONS: ● ● ● ● ● ● ● ● ● Gmail Outlook Google Workspace (Docs, Sheets, Drive, Calendar, Meet) Microsoft (Word, Excel, PowerPoint, People) Dropbox Photoshop Canva WordPress, Wix, Magento Notion ● ● ● ● ● ● ● ● ● ZOHO Mailchimp Hootsuite Kajabi Xero Slack Trello Asana Monday EMPLOYMENT HISTORY: TRACKBARN E-commerce Assistant March 2023 - September 2024 – Project-based (18 months contract) ● Shopify store Management – Updated product images, descriptions, prices, promos, and others per the client's instruction. ● Photo editing – Editing products’ images using Photoshop and uploading them to the store. STAFFBERRY Virtual Assistant and E-commerce Assistant January 2020 - November 2022 – Full-time ● I am responsible for assisting my client daily ● Website Management – Managed and updated the company website (Magento) as per the client’s instructions. ● Product Listing – Put/update product details and daily product inventory ● Photo editing – Editing products’ images using Photoshop and uploading to website/store (Magento) ● Email Management and Customer Support – manage personal emails and communicate with customers ● Xero Reconciliations – check orders, invoices, and sales through Xero SPARK SOCIETY Virtual Assistant and Social Media Manager March 2018 - September 2019 – Full-time ● Social Media Management – Create/Search content, daily posting, schedule posts, and manage messages and comments. I have managed the following social media platforms: Facebook, Instagram, Pinterest, Twitter and Youtube ● Graphics creation – creating images and editing photos using Photoshop and Canva for social media posting ● Performs Content Research – researching blog content, contact details, trend information, and many others ● Email Management and Customer Support – manage personal emails and communicate with customers (Gmail and Mailchimp) ● Website Management – Managed and updated company website (WordPress) CONSCIOUS CLUB Administrative Assistant February 2017 - December 2017 – Full-time ● I am responsible for assisting my client daily ● Social Media Management— I create/search content, post daily, schedule posts using Hootsuite, and manage messages and comments. I have managed the following social media platforms: Facebook, Instagram, Pinterest, Twitter, and YouTube. ● Graphics creation – creating images and editing photos using Photoshop and Canva for social media posting ● Property Management – checking the rental properties' daily bookings, updating calendars, and posting available properties to posting sites ● Performs Content Research – researching blog content, contact details, trend information, and many others ● Email Management – manage personal emails and communicate with clients (Gmail and Outlook) ● Website Management – Managed and updated company website (WordPress) CULTUREAI Virtual/Personal Assistant and Social Media Manager March 2015 - April 2017 – Full-time ● I am responsible for assisting my client daily ● Social Media Management – I create/search content, post daily, schedule posts using Hootsuite, ● ● ● ● and manage messages and comments. I have managed the following social media platforms: Facebook, Instagram, Pinterest, Twitter, and YouTube. Graphics creation – creating images and editing photos using Photoshop and Canva for social media posting Performs Content Research – researching blog content, contact details, trend information, and many others Email Management – manage personal emails and communicate with clients (Gmail and Outlook) Website Management – Conceptualized, managed, and initiated several websites (WordPress and Wix) AUDIOSAVINGS E-commerce Management November 2015 - July 2016 – Part-time ● Manage eBay and Amazon stores ● Product Listing – Put/update product details and daily product inventory ● Photo editing – Editing products’ images using Photoshop and upload to the website/store ● Email Management – contacting suppliers EDUCATIONAL ATTAINMENT: University of Science and Technology of Southern Philippines Lapasan, Cagayan de Oro City- Major: Bachelor of Secondary Education major in Physical Sciences (Physics and Chemistry)