Roselle D. Bugal

Link Building Associate RemoteStaffSeeker (Home-based) February 12, 2020 – March 24, 2023 -Inspect and personalize prospects on Pitchbox for Link Building Email/Chat Customer Service Representative Filterbuy (Home-based) January 2, 2018 – December 10, 2021 - Provide customer support through email and chat using Zendesk and LiveChat. Five9 Customer Support Advocate ROSELLE BUGAL CUSTOMER SERVICE REPRESENTATIVE Thumbtack (Home-based) June 4, 2018 – January 15, 2019 - Provides support thru email to customer and professionals in an online service platform that matches customers with local professionals. Email - Quality Control / CS Supervisor Gift of Time (Watcheszon) SINGAPORE (Home-based) March 2017 – April 2018 - Ensure that all emails sent are consistent with company policy. - Provides support to Customer Service representatives. - Caters to online shopping platforms such as eBay and Amazon. PERSONAL PROFILE I am a professional Customer Service / Sales Representative with over 15 years experience in providing excellent customer support and building customer loyalty. SKILLS & ABILITIES - Motivated, well-disciplined individual - Finds joy in assisting others - Knowledgeable in conversational English, - Team player - Sales - e-Commerce - Basic SEO and Content Writing - Bookkeeping Independent Contractor Appen AUSTRALIA February 2017 – Present - Works on assigned projects online such as linguist, translation, transcription and web search evaluation. Home-based. Email Support Representative TaskUs PHILIPPINES December 2014 – August 30, 2015 and September 2016 – March 31, 2017 - Provides customer support for an online shopping store and the uBer app through email. Special Agent KGB Philippines (Part-time home-based) February 29 2016 – June 30, 2016 - Answers questions for just about anything sent through text. Senior Sales Executive ACCESSWOLRDWIDE September 2012 – June 26, 2014 - Provides billing support and sales for a US telco company. Customer Service Representative CONTACT INFORMATION Cell:--Bacoor City, Cavite, Phillipines TELETECH PHILIPPINES August 2011 – October 2011 - Customer service for an Australian Telco account. Travel Agent INTELENET GLOBAL SERVICES May 2010 – May 2011 - Assists customers in hotel reservation for Hilton Hotels. Coordinate with customers to resolve complaints. Travel and Sales Specialits AEGIS PEOPLESUPORT, INC. February 2007 – May 2010 - Sales and Travel reservations.