Roseline Eluanya

Roseline Eluanya | Virtual Assistant Virtual Assistant | Admin Support | CRM & Data Management Magboro, Ogun State, Nigeria Email:-| Phone/WhatsApp: - About Me I'm Roseline, a dedicated and tech-savvy Virtual Assistant with over 3 years of experience in administrative support, customer service, and data management. I specialize in helping professionals and organizations streamline operations, manage high volumes of tasks efficiently, and stay organized in fast-paced remote environments. With strong proficiency in Google Workspace, CRM software, and SaaS tools, I provide timely, detail-oriented, and reliable support that enables my clients to focus on growth and core business goals. Skills & Tools Core Skills: - Calendar & Email Management - CRM & Client Data Management (Zendesk, Intercom, Freshdesk) - Document Creation & Data Entry (80 WPM Typing Speed) - Administrative Support & Digital Filing - Social Media Management & Scheduling - Live Chat & Ticket Support - Appointment Scheduling & Meeting Coordination - Problem-solving & Multitasking Tools I Use: Google Workspace (Docs, Sheets, Gmail, Forms, Calendar), Trello, Slack, Zoom, Live Chat, HubSpot, Intercom, Zendesk, Freshdesk Portfolio Samples These examples highlight how I provide real support to clients. 📅 Calendar & Meeting Management Sample: Weekly Executive Calendar showing meeting schedules, priority blocks, and daily planning. 📩 Inbox Organization SOP Sample: Step-by-step inbox sorting method using filters, labels, and daily check-ins. 📊 CRM Data Entry Template Sample: Structured spreadsheet for tracking client information, follow-ups, and updates. 🗣️ Customer Service Sample Sample: Chat/email response template demonstrating tone, empathy, and problem resolution for client inquiries. 📆 Social Media Content Calendar Sample: 7-day posting schedule with content themes, visuals (Canva), and platform planning. Experience Highlights Virtual Assistant & Customer Service Executive – Cornerstone Integrated Resources, Lagos Aug 2022 – Present - Resolved 500+ inquiries via chat and email with 98% satisfaction - Scheduled 200+ meetings, managed executive calendars - Maintained 0% document error rate and optimized digital filing Telehealth Virtual Assistant – Adefemi Hospital Ltd., Lagos Feb 2020 – Aug 2022 - Scheduled 200+ virtual consultations - Managed accurate EHR documentation - Provided patient support and wellness follow-ups Administrative Secretary – Champion International School, Lagos Oct 2012 – Jul 2020 - Document preparation and editing - Maintained student records - Phone support and parent communication Education & Certifications - Virtual Assistant Training, ALX Africa – 2025 - Level 3 Diploma in Health and Social Care, London PTC – 2022 - B.Sc. Sociology, Lagos State University – 2009 - Diploma in Computer Studies, OAU Consultancy Centre – 2002 Key Achievements - Resolved 500+ client inquiries with 98% satisfaction - Maintained 0% data entry error rate - 100% positive client/patient feedback - Boosted CRM record retrieval time by 40% Let’s Connect Looking for a reliable, efficient Virtual Assistant to support your team? Let’s talk! 📧-📞 - 💬 WhatsApp: https://wa.me/-