Roseline Egbe | Freelancer Resume

ROSELINE CHIDI EGBE Phone: - |-Professional Summary Skilled with great attention to detail, ability to build rapport to generate positive outcomes via face to-face and virtual interactions. Possession of strong work ethics, excellent administrative/ customer service, problem solving, organizational, interpersonal, and communication skills while maintaining professionalism. Detail oriented with effective time and task management skills, team oriented and able to anticipate team members’ needs while working independently in collaborative environments and generate consistent accomplishments. Fluent in the use of English Language with excellent oral and written commnication, and skilled in the use of Google Suite and other EHR/EMR practice management software. Work Experience NONSUCH MEDICARE LIMITED Quality Assurance Executive/ Call center supervisor January 2024 - June 2024 ● Participated in onboarding of clients and new call center agents for the call center departments and ensured the hires were effectively able to carry out their tasks. ● Relationship officer between providers (hospitals) and enrollees in ensuring maximum provision of and access to care. ● Scheduled monthly training for call center agents on phone etiquette and excellent customer service relations, resulting in better management of patients' health. ● Scheduled and coordinated day to day activities and shifts of call center agents. ● Ensured timely response of call center agents to resolving issues via phone calls, chats and emails. ● Ensured quality assurance by managing patients' services accessed at healthcare facilities. ● Handled and managed emails while carrying out business communications effectively. ● Carried out data entry by utilizing spreadsheets. ● Carried out cross-functional collaboration with other departmental teams and with superiors by escalating issues and resolving them via teamwork. ● Managed complaints and feedback with empathy and worked to improve on them to ensure a high level of customer satisfaction. SUPPORTER CARE FOUNDATION Care Assistant January 2023 - December 2023 ● Assisted clients with meals and refreshment in between meals. ● Ensured clients’ wellbeing and comfort. ● Documentation of clients’ incident reports, concerns, and progress notes. ● Assisted clients with personal care activities. REVERE HEALTH MEDICAL ONCOLOGY Medical Assistant November 2019 - April 2022 ● Provided general administrative support, acquired new patient records before appointment dates ensuring availability of all necessary and important documents at appointments. ● Entered new patients’ information into electronic charts while applying a high level of accuracy and doing a thorough check of all information at all follow up appointments. ● Documentation of client concerns and progress notes from appointments. ● Made and received phone calls, received correspondence via emails and other means of communication from other facilities and imported them into the electronic system making them available for our office physicians when needed, while maintaining strict confidentiality of patient/ customer information. ● ● Picked up mails and sorted them accordingly. ● Made outbound and received inbound calls using good phone etiquette and clear and concise communication. ● During COVID-19, I worked virtually delivering healthcare services to clients through telemedicine. Also worked at the vaccination center where the vaccines were administered to individuals, while ensuring health and safety protocols were observed. ● Assisted with filling insurance forms and Prior Authorizations, scheduling of appointments and making required arrangements as needed. ● Established well meaning relationships with patients, thus making sure they were comfortable and well attended to. ● Ensured tasks were worked on in a timely manner to achieve efficient dissemination of information across departments and carried out other administrative tasks as needed. DESERET INDUSTRIES THRIFT AND DONATION CENTRE Sales associate/ Customer service support June 2018 - November 2019 ● Presented a friendly and positive attitude while communicating clearly with customers and colleagues. ● Worked as needed in another department as a tagger putting price tags on clothes. ● Accurately handled payments daily in cash and credit card payments for products. ● Ensured check-out areas are clean, organized, and well-stocked to maintain an attractive store. ● Answered incoming phone calls to assist customers with questions. Other volunteer activities ● Participating in volunteering activities involving cancer awareness, especially childhood cancers, with Akanimo Cancer Foundation, sanitation of health care centres and market places. ● Serving as a religious counselor for young women and helping them strive to participate in God’s work of salvation. ● Helping students enroll in BYUPathway, facilitating their virtual weekly gatherings using Zoom and other digital tools while communicating fluently in English Language, and providing a spiritual atmosphere to support and encourage them through their spiritual and educational journeys. Education and Training ● CAREDEMY Care Certificates Year obtained November 2023 ● UNIVERSITY OF SUFFOLK Master of Science in Public Health April 2023 ● MOUNTAINLAND TECHNICAL COLLEGE, OREM, UTAH Certificate: Medical Assistant November 2019 ● ABIA STATE UNIVERSITY, UTURU BSc. in Biochemistry September 2012