Roseline Egbe

My experience entails working as a Quality Assurance Executive/Call center supervisor with a HMO where I ensured enrollees received excellent healthcare services at our partnering hospitals. I also ensured the call center agents utilized effective phone etiqutte while providing customer services to clients. My experience as a Medical assistant also ensured I utilized my skill set while providing services to patients, ensuring their needs were understood and taken care of, ensuring patient satisfaction. I carried out administrative and clinical duties and ensured services were rendered promptly and were effective, catering to the specific needs of the clients. My skill set include effective time and task management which ensures I prioritize tasks and triage accordingly, effective communication skill ensuring I communicate clearly and concisely with patients and have a clear understanding of their needs and concerns, problem-solving skill enables me to seek the best care solutions for clients so that they can enjoy better quality of life. I am also proficient in the use of Google suite and other practice management software ensuring seamless services are provided while fostering positive relationships and ensuring customer retention.