ROSEL O. LEE
PROFILE
-
Dedicated and versatile professional with over 12 years of ESL teaching experience,
-Chrysanthemum St. Sto. Nino
village, Davao City
https://www.linkedin.com/in/rosel-lee80a704172/
SKILLS
Legal Intake and Case Management
Calendar and Appointment Scheduling
Client Communication and Relationship
complemented by roles in legal intake and appointment setting. Skilled in client
communication, appointment scheduling, and administrative support, with a proven ability
to manage diverse tasks efficiently. Adept at building rapport with clients, delivering
exceptional
customer
service,
and
ensuring
smooth
operations
in
fast-paced
environments. Known for strong organizational skills, attention to detail, and a
commitment to excellence.
EXPERIENCE
VIRTUAL ASSISTANT
(INTAKE SUPERVISOR) HOGAN SMITH LAW
(2025)
Management
Data Entry and Document Preparation
Handled incoming calls, emails, and online inquiries from
Microsoft Office Suite and Google
potential clients.
Workspace
Accurately input client information and case details into
Fast and Proficient Encoding
the firm’s case management system.
Customer Service and Phone Etiquette
Collaborated with attorneys to determine case viability
Generating Leads and Managing CRM
Tools
Video Editing and Content Creation
Administrative Support and Task
Prioritization
and next steps.
Provided timely follow-ups to ensure a smooth intake
process.
Lead other intake specialist and trains potential agents.
APPOINTMENT SETTER AT SIMPLE.BIZ -)
Initiated contact with potential clients to introduce
products and services.
EDUCATION
Assessed lead suitability to ensure alignment with
company targets.
BACHELOR OF ARTS IN
LITERATURE
University of Southeastern Philippines-
Scheduled appointments efficiently while maintaining
excellent client relations.
CERTIFICATIONS
ENGLISH AS A SECOND LANGUAGE
INSTRUCTOR
ACTIONS LANGUAGE ONLINE (2017 – 2024)
ESL001: Elementary English as a
Taught English to Taiwanese, Mexican, Korean,
Second Language & ESL002:
Vietnamese, and Chinese students.
Intermediate English as a Second
Assisted students in improving their communication and
Language
interpersonal skills.
Saylor Academy
Certificate ID:-RL /-RL
EVALUATOR INTERNATIONAL SERVICE CHECK
(ICS-CX) (2018 – PRESENT)
Conducted evaluations for establishments to ensure
TEACHER RECORD: Teaching
service quality.
English as Foreign Language Course
Prepared detailed reports with feedback and
(TEFL)
recommendations.
TEFL Professional Institute - Teacher
Collaborated with NGOs and agencies for assessments.
Record
Certificate No. TR-
KEY LEGAL VA TASKS
ENGLISH VOICE-OVER ARTIST
UPWORK - FREELANCE (2023)
Recorded English command phrases and provided general
transcription services.
Conducting intakes for disability
cases.
Reviewing and verifying intake
CUSTOMER SERVICE REPRESENTATIVE
ASCENTRIA INC. (2012 – 2013)
forms for completeness and
Conducted evaluations for establishments to ensure
accuracy.
service quality.
Assisting claimants with Social
Prepared detailed reports with feedback and
Security Administration (SSA)
recommendations.
concerns.
Collaborated with NGOs and agencies for assessments.
Drafting and proofreading legal
documents.
Managing deadlines for filings and
PART-TIME ESL INSTRUCTOR
TUTORINGGO (2023 – PRESENT)
appointments.
Provided one-on-one English instruction to Korean and
Researching legal precedents and
Taiwanese professionals and students.
summarizing findings.
Prepared progress reports to track and improve student
Ensuring confidential handling of
outcomes.
sensitive client information.
ENGLISH AS A SECOND LANGUAGE
INSTRUCTOR
SHEMATALK ENGLISH INC. (2012 – 2017)
Assisting attorneys with trial
preparation and client
communication.
Mentored teaching assistants and provided constructive
feedback to enhance teaching quality.
Provided one-on-one English instruction to Korean
professionals and students.
