Rosel Orzales Lee

Hi, my name is Rosel Lee. I started my journey with Hogan Smith Law as one of the very first intake specialists, and through hard work and consistency, I was promoted to become a team leader. In this role, I learned how to manage cases with accuracy, guide a team, and make sure every client feels supported from the very beginning of their process.

Before working in the legal field, I spent seven years as an ESL teacher. That experience had a big impact on how I approach intake because it strengthened my communication skills, patience, and ability to explain complex ideas in a simple and clear way. These skills have helped me build trust with clients, especially those who are anxious or overwhelmed.

I also worked as an appointment setter for a website development company, where I developed strong organizational and client communication skills. This role taught me how to manage schedules effectively, handle client inquiries with professionalism, and ensure smooth coordination between clients and the team.

Overall, my background combines leadership, client care, and strong communication. I take pride in being empathetic, detail-oriented, and results-driven—qualities that I believe are essential for success of your company.