Rose Zircon Galicia

Employment History Em Rose Zircon Q. Galicia Mobile #:- WhatsApp #: -- Professional Summary Results-driven HR professional with over 7 years of experience in talent acquisition, employee engagement, and organizational development. Proven expertise in building strong business relationships, driving retention strategies, and implementing HR initiatives that enhance workplace culture and employee satisfaction. Skilled in grievance handling, performance management, and strategic HR planning, ensuring compliance with company policies while fostering a high-performance environment. Successfully led engagement programs that improved participation and workplace morale. Passionate about people development, conflict resolution, and businessaligned HR strategies to support organizational growth. Objective To secure an HR Business Partner Lead (HRBP) or HR role where I can leverage my expertise in talent acquisition, employee engagement, and organizational development to drive strategic HR initiatives. I aim to enhance employee experience, foster a highperformance culture, and support business objectives through effective HR policies, leadership collaboration, and data-driven decision-making. My goal is to contribute to a dynamic organization by strengthening workforce retention, optimizing HR processes, and promoting a culture of growth and inclusivity. Omega Healthcare Management & Services Human Resource Business Partner Lead Senior Executive Talent Acquisition Specialist May 29, 2017 – Present  Acts as a single point of the contact for employees in the business unit.  Builds a strong business relationship within the vertical.  Actively identifies gaps, proposes and implement changes necessary to cover risks.  Acts as the performance improvement driver and provokes positive changes in the people management.  Addressing and escalating (if required) issues on the floor.  Grievance handling, addressing disciplinary issues on floor.  Understand employee needs and presenting the same to the reporting manager.  Identify non-performers and discuss with the leads for further action plan.  To administer and execute monthly events, competitions, annual outings etc.  To drive employee participation and engagement initiatives.  To ensure confidentiality, integrity and availability of all data dealt in course of work.  Ensures all employees in the business unit are adhering the company’s policies and procedures.  Facilitate Monthly Confirmation Appraisal, Annual Appraisals, Promotions /Transfer Formalities and employee separation.  Interact and collaborate effectively and positively with individuals of all levels of the organization, including the employees themselves to ensure the organization is showing appreciation and recognition for its employees.  Assist Engagement team in the creation and execution of employee engagement campaigns to promote positive organizational culture.  Understand the pulse of the team and schedule further discussions on EWS basis. ePerformax Contact Centers Global Communications Trainer October 26, 2015 – May 12, 2017 • Train newly hired employees to communicate fluently using the Standard American English. • Teach proper call handling and call flow that is tailored fit for the needs of every account. • Coach trainees about proper of customer service. • Supervise trainees’ improvement for 15weeks. • Discuss the basic aspects of the English grammar that will guide the trainees to communicate efficiently and effectively. Key Achievements And Metrics      Sustained a Year-to-Date (YTD) attrition rate of 1.6% in both 2023 and 2024, successfully keeping it well below the target threshold of 3.2%. Increased employee engagement to 95% for YTD 2024, driving higher participation and workplace satisfaction. Enhanced HR Process Efficiency by 30% Streamlined performance appraisals, grievance handling, and employee onboarding, reducing process turnaround times and improving compliance. Trained & Developed Over 500 Employees Led training programs in communication, leadership, and employee relations, contributing to improved performance and career growth. Strengthened Policy Compliance & Workplace Culture Ensured 100% adherence to company policies and labor laws, effectively resolving disputes and fostering a positive work environment. Educational Background Elementary: Holy Spirit School Tagbilaran City, Bohol High School: Holy Spirit School Tagbilaran City, Bohol College: University of Bohol Bachelor of Fine Arts Major in Advertising Arts BIBO Global Opportunity Inc. (DMM Eikaiwa) Online English Tutor Teacher Support Staff Lesson and Materials Development Staff January 28, 2014 - November 6, 2015 • Provided quality English classes to Japanese students through Skype. • Attended teachers' needs and queries over Skype as an LS staff. • Coached teachers who have teaching issues. • Helped in making materials that are essential to all teachers. Character References and Recommendations Remya Skariachen Training and Service Delivery Manager (Former) Omega Healthcare Management Services 7 Floor Avenir Building, Lahug, Cebu City Contact No:- th Cyrodin Ace Anjao Human Resource Business Partner - Manager (Former) Omega Healthcare Management Services 7 Floor Avenir Building, Lahug, Cebu City Contact No.:- th Sharon Grace Ong Human Resource Business Partner Senior Manager Moder Cebu Ground Floor, 1Nito Building Archbishop Reyes Aveniue Lahug, Cebu City 6000 Contact No.:-