Rose Njoroge

ROSE NJOROGE Nairobi, Kenya SUMMARY Detail-oriented Certified Salesforce Administrator with 4+ years of hands-on experience in supporting and implementing Salesforce solutions for different mission-driven organization. Adept in Salesforce configuration, data management, end-users support and training, streamlining & documenting processes and work-flow optimization. Proven ability to manage client portfolios, translating and resolving technical issues under SLA, and mentoring team members. Passionate about leveraging Salesforce to improve operational efficiency, support & empower teams and drive social impact. CERTIFICATIONS Salesforce Administrator certificate – Sept 2022 Salesforce App Builder certificate – ongoing PMP Certification - ongoing SKILLS • • • • • • • • Salesforce Administration Expertise: Salesforce configuration, customization, user configuration and user training. Client portfolio management and delivery: relationship management, strategic planning, project prioritization & oversight, and performance tracking & reporting. Data Management: data modeling, analysis, and bulk data migration. Stakeholder Communication: Technical & non-technical stakeholder management, expectation setting, and reporting & transparency. Process Improvement: Streamlining processes for efficient project delivery using project management tools (Jira, Google Sheets). Technical Documentation: System documentation, user guides, process flows, training guides. Project Management: project planning, scope & risk management, stakeholder engagement, execution, and solutioning. Training, Mentorship & Collaboration: Conducting one-on-ones, user adoption strategies, brainstorming ideas, mentoring junior staff. RECENT EMPLOYMENT HISTORY Salesforce Consultant & Project Manager Feb 2023 – Feb 2025 Wezana Solutions, Nairobi, Kenya Remote • Managed a portfolio of global clients, cross-functional teams to deliver Salesforce implementations and customizations, ensuring alignment with business priorities through collaboration leadership. • Led discovery sessions, gathered business requirements, and designed solution proposals in partnership with Solutions Architects. • Utilized interpersonal skills for open communication, conflict resolution, and innovation. • Delivered full project implementation and post-deployment support, ensuring client satisfaction and adherence to SLAs. • Translated complex technical concepts into understandable language for • • • • • • stakeholders across business units, supporting seamless adoption. Spearheaded successful data migration into Salesforce, ensuring accuracy, integrity and seamless system transitions. Collaborated with clients to gather and document user requirements. Designed Salesforce solutions, including automation, workflow optimization, and data migration strategies. Managed stakeholder expectations through transparent & timely reporting on project progress and and proactive issue resolution. Created detailed training manuals and technical documentation for users and internal teams, improving knowledge sharing and consistency. Mentored junior consultants, coordinated office hours and internal training ensuring a culture of continuous learning and professional growth. Salesforce Administrator Jan 2021 – Jan 2023 Wezana Solutions, Nairobi, Kenya Remote • Provided day-to-day Salesforce administration including user setup, role & profile management, permission sets, and security controls. • Supported users globally with technical troubleshooting, issue resolution, and system enhancements. • Managed data integrity and performed bulk data imports and updates using Data Loader. • Implemented Salesforce solutions, including automation, workflow optimization, and data migration strategies to streamline business processes. • Created and maintained reports, dashboards, workflows, approval processes and flows to support and streamline operational needs. • Provided end-user training and documentation support, ensuring smooth Salesforce adoption and user empowerment. • Configured standard and custom Salesforce objects, optimizing data structures for organizational needs. • Collaborated with other Salesforce Administrators to share expertise and overcome project challenges effectively. • Researched and implemented impact measurement tools (TaroWorks) for improved data collection and reporting. Administrator Oct 2019 - June 2020 Compassionate Health Care & Resource Services, Nairobi, Kenya • Proactively managed daily operations, ensuring efficient workflow and documentation processes across the organization. • Demonstrated strong problem-solving skills by addressing issues promptly and providing solutions that ensured operational continuity. • Developed strong relationships with stakeholders and maintained clear, consistent communication to manage expectations. Personal Assistant Dec 2016 – Sept 2019 Premar Services Limited, Nairobi Kenya • Supported client management by ensuring timely documentation, resolving customer inquiries, enhancing client satisfaction. • Coordinated daily operations, including managing schedules, maintaining records, and providing administrative support for business functions. • Maintained timely client documentation and promptly updated daily sales and expense records. • Responded promptly and accurately to emerging issues while cultivating and maintaining strong stakeholder relationships. Project Manager Apprentice Oct 2015 – Mar 2016 Nendo Consulting, Kenya • Managed and coordinated digital content projects, ensuring timely completion and client satisfaction. • Supported delivery of internally produced social media content, production, and publishing. • Coordinated training programs, preparing materials, organizing logistics, and gathering post-event feedback. • Assisted the operations team in allocating resources and maintaining project standards. • Collaborated with cross-functional teams to determine and allocate necessary resources (time, budget, equipment) for successful project completion. • Regularly reviewed the quality of work to ensure it met project standards and client expectations, maintaining high levels of delivery excellence. EDUCATION Salesforce Administrator Certificate Sep 2022 Bachelor of Commerce, Management Science Strathmore University, Nairobi, Kenya 2009 - 2013 ACCOMPLISHMENTS • • • • Migrated 10k+ records from DPO to Salesforce for a multinational client improving reporting accuracy and enhanced data integrity. Trained and mentored non-technical staff members, transforming them into proficient Salesforce users and increasing operational efficiency by over 40%. Developed standardized technical documentation to streamline system usability, enhanced data quality, informed decision-making processes and faster onboarding. Implemented process improvements, leading to faster project delivery and reduced risk of delays.