Rose Caryl Calijan

Rose Caryl Calijan An individual who's passionate about building relationship and possibly leading teams to drive results of high performance. Being in a BPO industry for years exposed me to different types of people, different emotions and different situations. It enables me to see picture on different point of views. -- |- Caloocan, Philippines linkedin.com/in/rose-caryl-calijan-8b70771bb Rose Caryl Calijan |- WORK EXPERIENCE SKILLS ERC WFM RTA Amazon Operation Services Philippines Adaptable (work in changing environment) 10/2022 - Present, Able to Build Relationships Communication Real-Time tasks such as agent call outs, discussing agents' misses, etc Flexible Teamwork Reporting task Time Management Pasay City, Philippines Achievements/Tasks Quick Learner ERC Sr Associate Amazon Operation Services Philippines 07/2020 - 10/2022, Pasay City, Philippines CHARACTER REFERENCE Achievements/Tasks Actioning cases and tickets related to HR general queries of the employees (active and terminated). Communicating with other teams such as Payroll and Exits. Mission Control Analyst - Workforce Management Teleperformance 03/2019 - 05/2020, Quezon City, Philippines Atty. Irwin Peña (Law Professor - Our Lady of Fatima University- Dan Cajucom (WFM Supervisor - Teleperformance- Monique Ajoc (HRP - Amazon Philippines- Achievements/Tasks Real-Time tasks i.e. agent call outs, touch base with Operations. Hosting conference calls with the Operations. Reporting task. EDUCATION BS Accounting Technology (06/2013 - 03/2017) Our Lady of Fatima University - Quezon City Technical Support Representative Complaints Manager Teleperformance 04/2017 - 03/2019, Quezon City, Philippines Achievements/Tasks Resolving customer's complaints specific to issues/faults with their telephone service. Handled residential accounts and was then trained to assist business customers. Customer Service Representative TeleTech 04/2016 - 04/2017, Quezon City, Philippines Achievements/Tasks Assisted customers with their billing concerns. Transitioning from customer service to sales.