Rose Caryl Calijan

Being exposed to the work environment of a BPO industry at an early age sparked my eagerness to learn new things outside my comfort zone. I've been in the industry for more than 6 years and handled international telecommunication accounts. My first experience was in an American account where I was part of a service to sales team for a year. We ensure to provide excellent customer service and transition it to sales that will definitely be beneficial for the customer in the long run. I was also part of the complaints team for an Australian telecommunication company for 2 years. We managed issues with residential and business services. We take incoming and do outgoing calls, communicate to the customers through SMS and email, and send escalations to our clients if necessary. I was given the opportunity to take another step and was promoted to be part of the Workforce Management team where I was an analyst for a year. My job is to manage the queue, assist with ongoing outages, to report issues, and to present the site's performance per line of business to our client. I also attended meetings both with our clients and with the operations. Having all these experiences, I have developed my skills in terms of customer service, client-facing activities, responding to email queries, and working under pressure. After being a Customer Service representative, I was then hired to be part of the Human Resources Frontline team. I was assisting previous or current employees with their general queries and also reaching out to other departments like Payroll, Benefits or Exits team, if needed. I can work independently as much as I enjoy sharing ideas with a team that can make any project to be of its best quality. In addition to this, I am a quick learner and very eager to gain additional knowledge that can improve my skills.