Rose Anne Alipio

Roan Alipio VIRTUAL ASSISTANT ABOUT ME I am a Virtual Assistant with 6 years of experience in customer support, e-commerce, and general VA. I pride myself on delivering top-notch services to my clients, ensuring that they receive the support they need to run- their businesses efficiently. I'm committed to providing - always satisfied with my work. Bulacan, Philippines excellent customer service and ensuring that my clients are EXPERIENCE www.linkedin.com/in/roseannealipio/ EXECUTIVE ASSISTANT Family First Life - Keith McCrary SKILLS Freelance Customer Support Managing the day to day activities such as calender Customer Retention management, liaison between the insurance agent and E-Commerce Management the insurance company. Appointment Setting Create reports to oversee the performance of our Email Management appointment setters and see our conversion rate. Data Entry Talent Acquisition Strong Communication CUSTOMER SUCCESS REPRESENTATIVE Natural Technology Systems Freelance EDUCATION BUSINESS ADMINISTRATION MAJOR IN MANAGEMENT Bulacan State University 2011 - 2015 Assisting customers with their solar installation needs, including providing quotes, managing the installation process, and handling the metering process. Ensures accuracy in processing customer orders and data entry, and ensures that all customer emails are responded to and resolved in a timely manner. CUSTOMER SUPPORT REPRESENTATIVE Virtual Warriors Guild 2017 - 2022 Managed a wide variety of customer inquiries, such as refunds, tracking updates, missing orders, and other general inquiries.  Contributed to team effort by accomplishing related results as needed.