Rose Ann Johne
0
CUSTOMER SUPPORT SUPERVISOR
EXECUTIVE ASSISTANT
-
Davao City, Philippines-
WORK EXPERTISE
Customer Success
Customer Support
Email and Chat Support
Phone Support
Team Lead
Administrative Assistant
Data Entry
Email Management
Appointment Setter
Telemarketing
eBay Lister - Inventory and Support
ALSO HAVE EXPERIENCE IN THE FF:
Real Estate
Services
ConvertKit
Kajabi
Salesforce
Smartsheet
eDockets
Xero
Basic Graphic
Design
I'm a skilled and effective
customer service professional with
over 10 years of experience in the
customer service industry and 5
years experience of providing high
level administrative work remotely.
COMPUTER SKILLS
Microsoft Office
Google
Workspaces
Notion
Canva
Mailchimp
Sendgrid
Trello
Slack
Excel
Freshdesk
JIVO
WORK EXPERIENCE
FEB 2018 - MAR 2021
DEC 2021 - APR 2022
OUTLAND
EXECUTIVE ASSSSISTANT
Managed the schedules and
communications of key executives
in the company.
Prioritize emails and phone calls
and arrange meetings and
business events.
AUSTRALIAN CASH LOGISTICS PTY LTD
CUSTOMER SUCCESS SUPERVISOR
Handle all customer service inquiries
Suggest and implement standard
procedures and policies for improving
the service provided to customers
Review invoice discrepancies and
credit requests
Maintain customer service sheets and
oversee the ticketing system
MAR 2015 - MAY 2016
MAR 2021 - NOV 2021
PINE CREEK. SHOPPES LLC
EXECUTIVE ASSSSISTANT
Managed an eCommerce store as well
as making eBay drafts; checking and
updating the inventory through Google
Sheets, Smartsheet and Zapier
MAY 2016 - FEB 2018
SEAN WILLIAMS - VP ACTIVISION
EXECUTIVE ASSSSISTANT
Organize meetings, travels and
accommodations
Schedule appointments
Manage email accounts
File and document organization
Email monitoring and organization
Maintaining records, data entry
S&P SYSTEMS | PRO STAR MOBILE SOLUTIONS
REGIONAL SALES COORDINATOR
CRM management and coordinating
sales - related activities within the
company
Answer customer inquiries about
products, contracts and service
options
APR 2010 - NOV 2014
ARRIBATELECONTACT & EPERFORMAX
CONTACT CENTER and BPO
CUSTOMER SERVICE REPRESENTATIVE
Provide customers with information on
shipment amounts, in addition to the
cost of products
Handled telephone and email inquiries
Focused on customer satisfaction
Achieved Top 5 Best Customer Service
Representative for highest customer
satisfaction ratings
