Rose Ann Bañas

ROSE ANN GASOC BAÑAS To be a part of a company that indulges professional growth which provides a challenging and rewarding career while allowing me to utilize my knowledge and skills. WORK EXPERIENCE ______________________________________________________________ Smart 1 January 2017 – February 2018 Calamba City DATA ENTRY Data typing into the software, regarding mortgage agreements, and loan agreements such as deeds, payments, etc. in different states in the USA. Used different Microsoft tools such as PDF, Word, and Excel Concentrix July 2018 – April 2021 Muntinlupa City CS/TS REPRESENTATIVE Taking inbound and outbound calls, answering customer inquiries, and technical issues, providing sales and case managing the account. Quality analyst POC. Optum Global Solution June 2021 – July 2023 Quezon City CS/TS ADVOCATE Taking inbound and outbound calls, answering members’ medical benefits and eligibility, and claims queries. Providing technical support for members’ website accounts NextGen Staffing Group July 2023 – Present Remote SALES REPRESENTATIVE Taking outbound calls/ cold calling to different health care facilities within the US for staffing agencies. PERSONAL _______________________________ Name Rose Ann G. Bañas Address B4 L13 S24 Unit B P3, Pabahay 2000, Muzon, San Jose Del Monte Bulacan Phone Number- Email- Date of Birth January 02, 1998 INTERNSHIP ______________________________________________________________ Automated Technology (Phil.) Inc. June 2017 – August 2017 Calamba City, Laguna Place of Birth HR STAFF Handling employee relations such as Training management, Workforce engagement, and Payroll management. Oriental Mindoro Nationality Filipino EDUCATION ______________________________________________________________ Marital Status TERTIARY 2018 CITY COLLEGE OF CALAMBA Bachelor of Science in Information Technology Old Municipal Hall, Poblacion, Calamba City, Laguna SECONDARY 2014 CALAMBA NATIONAL HIGH SCHOOL Barangay Bañadero, Calamba City, Laguna PRIMARY 2010 JOSE RIZAL MEMORIAL SCHOOL Barangay 5, Calamba City, Laguna Married REFERENCES _______________________________ Angela Rea A. Zabala Supervisor - Concentrix- Romeo Millara Supervisor - Optum Global Solutions- SKILLS ______________________________________________________________ • • • • • • Excellent reading and writing English communication skills Excellent communication, analytical, listening, and organizational skills Excellent customer service skills and great enthusiasm for helping customers Excellent time management skills Detail-oriented and customer focused Knowledgeable in MS Office applications