Rose Angela Cuizon

ROSE ANGELA ONG CUIZON​ 📍Makati City| 📞-| 📧- Professional Summary Detail-oriented and adaptable professional with over five years of experience in technical support, fraud analysis, and customer service. I began my career at Sutherland Global Services as a Technical Support Representative, where I developed a strong foundation in troubleshooting and technical communication. At Telus International, I expanded my skill set as a Fraud Analyst, honing my analytical thinking and attention to detail. Most recently, I worked with Artech as a Customer Service Analyst, further refining my problem-solving abilities and communication skills. Known for being resourceful, punctual, and a quick learner, I bring a balanced mix of technical knowledge, time management, and adaptability to every role I take on. Skills ●​ Technical Skills - (Technical knowledge, Computer literate, Google Sheets) ●​ Analytical & Organizational Skills - (Analytical thinking, Time management, Resourcefulness, Punctuality) ●​ Interpersonal Skills - (Communication skills, Adaptability) Professional Experience Customer Service Analyst​ Artech – March 2024 to March 2025 ●​ Delivered timely and accurate support to customers, ensuring high satisfaction levels and quick resolution of issues.​ ●​ Demonstrated adaptability by managing various customer concerns in a fast-paced environment.​ Fraud Analyst​ Telus International – February 2022 to February 2024 ●​ Investigated and resolved potential fraud cases by analyzing user behavior and transaction patterns.​ ●​ Leveraged analytical skills to assess risks and identify trends.​ ●​ Collaborated with internal teams to develop preventative strategies, ensuring secure customer experiences.​ Technical Support Representative​ Sutherland Global Services – September 2019 to January 2022 ●​ Provided technical assistance for software and hardware issues, delivering clear, step-by-step solutions.​ ●​ Maintained high customer satisfaction by efficiently resolving technical problems with a calm and clear communication style.​ ●​ Gained extensive technical knowledge and became proficient in using various support tools and systems.​ Education AMA Computer Learning Center Senior High School Information Computer and Technology | June 2017 - May 2019 |