I’m Rose- tech fixer, fraud hunter, and professional "let-me-figure-this-out" person. For five years, I’ve been the bridge between confused customers and solutions, whether it’s untangling software meltdowns at Sutherland, sniffing out shady transactions at Telus, or calming frustrated callers at Artech. My superpower? Taking jargon like “error 404” and translating it into “Yeah, I’ve seen this before- try clicking the thing next to the little folder icon.” I’m the coworker who’s annoyingly early to meetings and keeps a running list of “Why did THIS work?” hacks in my Notes app.
When I’m not playing tech detective, I’m probably hunting for Makati’s best iced latte or falling down YouTube rabbit holes about productivity. I don’t just love solving problems- I love the aha moment when someone realizes it’s not as scary as they thought. Also, I will fight you for the last slice of pizza.