Rosabel Rule

ROSABEL RULE Chat Support WORK EXPERIENCE Sales&Customer Service(July-) About Me Resourceful Chat Support Specialist with proven experience in customer service, sales, and digital communication. Skilled in engaging customers via live chat, recommending solutions tailored to their needs, and consistently achieving conversion targets. Applying the SMART method, I set Specific goals (meet sales quotas), use Measurable results (achieved 20% higher conversions), keep them Achievable and realistic (through upselling and cross-selling), and ensure Time-bound follow-ups to close sales. Recognized for handling multiple chats simultaneously with accuracy and professionalism, while aligning with brand tone and maintaining strong rapport. CONTACT ME --Cebu City, Cebu Philippines EDUCATION Business ManagementEntrepreneurship IMUS COMPUTER COLLEGE- CORE SKILLS & TOOLS Live Chat Support & Customer Engagement Sales Conversions | Upselling & CrossSelling Objection Handling & Lead Nurturing CRM Tools & Ticketing Systems Multi-chat Handling | Strong Typing Speed (55+ WPM) Clear, Professional, Conversational English Writing Digital Communication (Chat, Email, Social Media) Documentation & Compliance Accuracy Problem Solving | Conflict Resolution | Time Management Purple Hub Inc.(Tonik Digital Bank Handled 30+ daily customer chat interactions, delivering quick and professional responses while maintaining brand tone. Improved loan conversion rates by 15% through clear explanations of financing options and proactive followups. Processed and verified 100% compliant loan applications, ensuring accurate documentation and seamless approvals. Resolved payment issues and installment concerns, achieving a 95%+ customer satisfaction score. Collaborated with internal teams to align messaging and drive adoption of bank services via chat support. Travel Agent/Owner(June2022-Present Taghap Travel & Tours Services Managed 50+ monthly bookings (airline, shipping, and hotel) with a 99% accuracy rate. Increased revenue by 20% through upselling add-ons like tours, transfers, and insurance. Handled real-time customer inquiries via chat, email, and social media, resolving issues within SLA. Built tailored itineraries to fit client budgets and preferences, boosting repeat customers by 30%. Negotiated with suppliers for 15–20% more competitive package rates. Real Estate Agent( February-) Filipino Homes Closed 3 property sales (2 condos + 1 house & lot) in one month, primarily through Facebook Messenger chat. Conducted virtual and onsite client interactions, handling objections and providing personalized solutions. Managed end-to-end communication: inquiries, negotiations, documentation, and follow-ups REFERENCES Shane O. Conson CPA/BOOKKEEPING COACH @ SSYNC2VA-