Rosabel Rule

With over 2 years of experience in customer support and sales, I've developed a strong ability to engage with customers, manage multiple chats simultaneously, and drive conversions. My journey began as a Chat Support Specialist at Purple Hub Inc. (Tonik Digital Bank), where I handled 30+ daily chats and maintained a 95%+ customer satisfaction rate. My proactive approach in upselling and cross-selling not only enhanced customer satisfaction but also led to a 15% increase in conversion rates.

In addition to my role in chat support, I am the owner of Taghap Travel & Tours Services, where I managed 50+ bookings per month, optimized travel itineraries, and consistently met client needs. I was able to increase revenue by 20% through upselling and offering tailored travel packages. My experience in real estate further strengthened my ability to build rapport with clients, close sales, and ensure seamless customer experiences.

Throughout my career, I’ve honed my skills in CRM tools, digital communication, and problem-solving. I thrive in dynamic environments, consistently meeting goals while providing friendly and professional service.