Rosa Maria Goco

ROSA MARIA GOCO ABOUT ME Dedicated and results-oriented Customer Service Representative with over 3 years of experience in delivering exceptional service across diverse industries. Adept at resolving customer inquiries, handling complaints, and providing tailored solutions that enhance customer satisfaction and loyalty. Known for strong communication skills, problem-solving abilities, and a deep understanding of customer needs. Passionate about creating positive customer experiences and working collaboratively in fast-paced environments. EXPERIENCE CONTACT --24 Diego Silang St. TS Cruz Subd., Novaliches, Quezon City, MNL, PH Customer Service Representative | 2021 - 2022 AQD Marketing Maintaining customer relationship and Providing product/Service information. Chat Support | 2023 - 2024 Alorica Responding to inquiries, Resolving problems, Providing information, Managing multiple conversation, and escalating EDUCATION New Era University issues. Accounts Payable Manager | 2024 - 2025 IntouchCX Invoice processing and preventing disconnection and late fees by Bachelor of Arts in Political Science calling or sending an email to the provider (utilities and 2012 - 2015 telecommunication accounts for business/commercial) Calling and sending email to the provider to request for the missing bill of the client’s account. Customer Service Associate | April 2025 - July 2025 SKILLS Active Listening Peak Support LLC Project Based account. Helping the caregivers to help and install an application. Basic troubleshooting Conflict Resolution Multitasking and Time REFERENCES Management Adaptability and Flexibility Critical Thinking Empathy and Emotional Intelligence 65 WPM Regine Bustamante Jeff Rambacod Outsourced Doers / VA Concentrix / CSR Phone: - Email :- Phone:- Email :-