Rosa Maria Goco

I am dedicated and results-driven Customer Service Professional with over 3 years of experience in diverse roles across customer service, accounts payable management, and virtual assistance. My background spans chat and voice support, invoice processing, billing issue resolution, and basic troubleshooting, allowing me to deliver seamless solutions to customers and internal teams.

Throughout my career, I have consistently demonstrated the ability to listen actively, resolve complex issues, and maintain strong customer relationships while managing multiple tasks in fast-paced environments. My experience includes:

• Customer Service & Chat Support: Responding to inquiries, troubleshooting customer concerns, escalating issues when needed, and ensuring timely resolution.
• Accounts Payable Management: Handling invoice processing, preventing late fees/disconnections, and coordinating with providers to retrieve missing bills and maintain accurate account records.
• Technical Support: Assisting caregivers with application installation and basic troubleshooting to ensure smooth usage.
• Process & Time Management: Efficiently managing multiple conversations, prioritizing tasks, and maintaining accuracy under pressure.

I am recognized for my adaptability, problem-solving skills, empathy, and strong communication abilities. With a typing speed of 65 WPM and proficiency in multitasking tools, I bring efficiency and attention to detail to every task I take on. My goal is to contribute to a positive customer experience and support business opreations with professionalism and care.