Ronnie Cruz

WORK EXPERIENCE Team Leader - Stretch Role Company: JP Morgan Chase Bank NA Duration: December 2020 to February 2021 Duties and Responsibilities: Monitored, and supervised a group of Customer Service Specialists to achieve goals that contributed to the growth of the organization. RONNIE CRUZ I have demonstrated my ability to complete the tasks assigned to me with independence, integrity and exceeded them with minimum supervision. I always give significance by showing high levels of passion and enthusiasm with my work. Senior Customer Service Specialist /SME Company: JP Morgan Chase Bank NA Duration: Feb 2015 to December 2020 Duties and Responsibilities: In charged in Process Improvement for the Email Support Team. Conducted refresher training courses. Acted as POC for the Email Support Team and other Lines of Business within the company. Handled Escalations and customer complaints SKILLS Customer Service Support and Administrative tasks. EDUCATION BACKGROUND Saint Louis University Baguio Philippines Bachelor in Science in Commerce Banking and Finance Management CONNECT WITH ME Mobile: - Email:-FB: facebook.com/ronnie.cruz.54943 LinkedIn: www.linkedin.com/in/ronniecruz-66324a219 Customer Service Specialist Company: JP Morgan Chase Bank NA Duration: October 2005 to 2015 Duties and Responsibilities: Answered customers inquiry through calls and emails to ensure the best customer satisfaction. Customer Care Representative Company: Convergys Duration: May 2004 to July 2005 Duties and Responsibilities: Answered customers inquiry through emails. Customer Care Professional Company: Sykes Asia Duration: April 2003 to April 2004 Duties and Responsibilities: Answered customers inquiry through calls