RONILYN DIALINO CELESTIAL-
Rizal, Philippines
live:ronilyndialino
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TOURISM CONTENT SPECIALIST | EXPERT CUSTOMER SUPPORT
REPRESENTATIVE | PROPERTY DATA ANALYST AND DATA ENTRY
SPECIALIST
I am a highly versatile professional with over 7 years of experience in customer service and support,
coupled with expertise in data analysis and content creation. Proven ability to deliver exceptional
customer experiences, manage and analyze large datasets, and craft engaging travel and tourism
content.
WORK EXPERIENCE
ChatGPT, Blurb AI, Gemini AI
CUSTOMER SERVICE AND CONTENT
SOFT SKILLS
WRITING FOR E-COMMERCE
TOURISM MARKETPLACE
Excellent communication in written and
BookMe NZ LTD •-
spoken
Effective collaborator
Provided customer support for one of New
Zealand’s leading tourism e-commerce
marketplaces
Created engaging product content for various
tourism activity providers across New Zealand,
Australia, and Fiji
Created product offers to highlight inclusions,
key features, and terms and policies
Processed refunds in accordance with the
company’s terms and conditions
Worked effectively with various colleagues from
around the world, demonstrating
professionalism and strong communication skills
HARD SKILLS
English fluency
Data entry
Content writing
Empathy
Adaptability
Time Management
Work Ethic
Creativity
Positive Attitude
CONTRIBUTIONS I CAN OFFER
Deliver high-quality customer support, ensuring
prompt resolution of queries and concerns
Develop engaging and persuasive content for
tourism-related products, enhancing brand
visibility
Proficient in Google Workspace, Outlook, and
Salesforce, Hubstaff
CRM tools to streamline workflows
Freshdesk, Zendesk, Ring Central, Outlook
Adaptable and proactive team player, working
Google Workspace, Google Map/GIS
effectively with global colleagues
Adobe Photoshop, Canva/Canva Pro,
Efficiently handle refunds and customer requests
NearMap, Google GIS
in line with company policies
