Ronilyn Celestial

Your goals become my focus, your satisfaction is my 101% mission

👩‍🎤 Your Customer Support and Data Entry Rockstar

🏆 7+ Years of PRO Customer Support Experience

💪 Flexible skill sets

📛 Top 3% on other freelancer platform with 100% Job Success

I am keen on details, trustworthy, and very reliable. I am flexible, willing to learn different tasks, and can handle pressure. Experience the difference of a truly reliable freelancer!

𝘼𝙨 𝙖 𝙍𝙤𝙘𝙠𝙨𝙩𝙖𝙧 𝙑𝘼 𝙖𝙣𝙙 𝙚𝙢𝙖𝙞𝙡 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙥𝙧𝙤𝙛𝙚𝙨𝙨𝙞𝙤𝙣𝙖𝙡, 𝙢𝙮 𝙙𝙚𝙡𝙞𝙫𝙚𝙧𝙖𝙗𝙡𝙚𝙨 𝙖𝙧𝙚:

⭐Exceptional communication skills

✨Personalized responses

⭐Proactiveness and initiative

✨Patience and empathy

⭐Problem-solving skills

✨High accuracy and attention to detail

𝙏𝙚𝙘𝙝𝙣𝙞𝙘𝙖𝙡 𝙎𝙠𝙞𝙡𝙡𝙨:

❇️CRM Utilization:

I am proficient in using various CRM systems to manage customer interactions, track progress, and maintain accurate records.

❇️Help Desk Ticketing Software (Zendesk, Salesforce, Freshdesk, Front for Outreach Service):

I have expertise in using various help desk ticketing systems to create, manage, and resolve customer tickets efficiently.

❇️Google Workspace:

I am proficient in using Google Workspace applications, including Gmail, Calendar, Drive, Docs, Sheets, and Slides, to collaborate with team members and manage workflow.

❇️Microsoft Office:

I am proficient in using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, to create documents, spreadsheets, presentations, and manage email communications.

❇️Internet Research:

I am skilled in conducting thorough online research to gather information, identify trends, and support customer inquiries.

❇️Product Description Writing:

I can write compelling and persuasive product descriptions that highlight key features, benefits, and selling points. I am skilled at tailoring product descriptions to specific target audiences and search engine optimization (SEO) principles.

Additional Skills

⭐Canva and Canva Pro

⭐Basic Adobe Illustrator

⭐Basic Adobe Photoshop

⭐Google Maps

⭐GIS web app for locating and measuring properties