Ronie Vale Jr

RONIE D. VALE JR. Address: B7 Sitio Lipadas Daliao Toril, Davao City Mobile #:- Email Address:- PERSONAL INFORMATION Citizenship: Filipino Date of Birth: February 18, 1995 Gender: Male Status: Single Religion: Roman Catholic EDUCATIONAL BACKGROUND Highest Education Course: Aircraft Maintenance Technician School: Filipino Aviation Academy Location: Old Airport Road Sasa, Davao City Status: Graduate Batch: 2014 SUMMARY Successful Spanish Customer Service Representative with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. I am a quick learner and can think outside of the box to solve issues. I never get tired of learning new things especially if it is something where I can grow more and build my personality. I am assertive and willing to take the lead but also an excellent Team player. I have charisma, which can brighten anyone’s day, and I strongly believe in serving a customer with great efficiency. I am the type of person that loves working hard but I work smart more often. I always make sure that whenever I do things, it is great. WORK EXPERIENCE Company Name: Cybercity Services and iQor Company Position Title: Spanish Sales and Customer Service Representative Specialization: Inbound Calls Date Started: January 2016 Date End: June 2020 Job Description and Responsibilities: ● ● ● Generated new and repeat sales by offering a timely product, service, and technical information. Incorporated cross selling, up selling, and add-ons and offered promotional items to increase sales. Resolved complaints efficiently to satisfy customers and encourage future transactions. ● Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions. ● Maintained organized and secure customer files to facilitate customer support and follow-up. Processed customer order, quote and return transactions and offered additional products and services to increase revenue. ● ● Used consultative sales approach to understand customer needs and recommend relevant offerings. Entered customer interaction details in QCterm to track requests, document problems, and record solutions offered. Resolved customer complaints and addressed emergency requests and needs. ● Understand speak English and Spanish languages. ● Educate customers on current promotions, upgrades, or new offerings available under the current plan. Handling a Team and tracking their sales, Average Handling Time and Coaching them for those opportunities that they missed on the call. Quality Assurance for almost a year during RAMP Season. ● ● ● ● Position: Executive Assistant of Mortgage Advisor Job Description and Responsibilities: Date Started: June 2020 Date End: July 2021 ● ● ● ● ● ● We are calling the client and asking them if they are interested in selling their home and try to negotiate as well. Taking calls with both English and Spanish speakers. We are sending confirmation of the appointment to the client via text messages in order for them not to forget what we have discussed. Make a follow up call or text to our client. Help customer to increase their credit score. Analyzing the credit report of the client and convincing them to consult with us to help them boost their low credit scores. Position: Supervisor - Payment and Insurance Dept. Job Description and Responsibilities: Date Started: July 2021 Date End: March 2022 • Inbound Calls/Outbound calls. • Assisting the customer and addressing their concerns about the vehicle that they wanted. • I am processing payments, Pay-off, and setting an appointment in order for them to test-drive the vehicle. • I am responding the Text and Email of the customer. • Updating the insurance of the customers • Checking the status of the insurance if it is still active or not. • Submit a claim to the insurance company. • Gather information to the customer especially if they got into an accident. • Handling a team and doing coaching to my agents on how to handle the call and telling them the opportunities that they missed on the call. • Tracking/Tallying their sales, teaching them on how to improve their AHT and QA scores Position: Personal Injury Legal Assistant Job Description and Responsibilities: Date Started: March 2022 Date End: January 2023 • Filling Application for Adjudication via online • Filling subpoena duces tecum via online. • Set up an appointment for PTP • Calling the Defense Attorney and Adjuster to set up an Informal Settlement Conference • Administrative task • Opening claims with insurance companies and/or third-party entities, Getting the Adjusters Information, Drafting Letter of representation, PTP Election 4600 letter, Electing PTP.