Ronie Carmona | Freelancer Resume

Ronie Carmona Customer Service/ Virtual Assistant I'm a dynamic sales professional driven by a passion for achieving results and exceeding targets. With over a decade of experience in sales and customer service, I excel at building relationships and understanding customer needs to provide tailored solutions. My adaptability, strong communication skills, and relentless drive make me a valuable asset in any sales environment, always aiming for success and continuous improvement. -- Bacolod, Philippines linkedin.com/in/roniecarmona-5847bb226 SKILLS Excellent Communication Adaptability & Multitasking Attention to Detail Sales Skills Email Support Chat Support Technical Proﬁciency Hardworking Problem-Solving WORK EXPERIENCE Sales Agent/ Tier 2 TSR/Assistant Trainer Transcom Bacolod 12/2021 - 09/2024, Achievements/Tasks Bacolod City Provide detailed product knowledge to assist customers in making informed decisions. Diagnose and troubleshoot technical issues with software, hardware, or services. Assist customers with product setup, conﬁguration, and updates to meet their needs. Ensure high levels of customer satisfaction by following up on resolved cases and oﬀering additional assistance. Meet or exceed monthly and quarterly sales targets. CSR/Escalation Team/ Chat Support/ Back Office Panasiatic Call Center Solutions 10/2014 - 11/2021, Bacolod City Achievements/Tasks Assist customers with product or service questions, ensuring clear and helpful communication. Identify customer needs and provide tailored product or service recommendations. Exceed performance metrics, including response time, resolution rate, and customer satisfaction. Process orders, returns, exchanges, and refunds with accuracy. Manage and resolve customer complaints, turning negative experiences into positive ones. Optician Assistant/Online Sales Promoter Bless Optical Clinic 06/2011 - 09/2014, Bacolod City Achievements/Tasks Assist customers in selecting appropriate eyeglasses, frames, and contact lenses based on their prescriptions and preferences. Collaborate with optometrists and ophthalmologists to ensure seamless patient care. Ensure the cleanliness and sanitization of optical equipment and the retail area. Educate customers on proper care and maintenance of eyewear and contact lenses. LANGUAGES Process orders for lenses and frames, ensuring accuracy in prescription details. English Native or Bilingual Proﬁciency EDUCATION Filiﬁno Native or Bilingual Proﬁciency INTERESTS Data Entry Technology Microsoft Apps Health Care Desktop & Mobile Repair Training ANAK Stitching Negros Bacolod City 06/2009 - 03/2010, High School Domingo Lacson National High School 06/2003 - 03/2007, Bacolod City