Ronie Carmona
Customer Service/ Virtual Assistant
I'm a dynamic sales professional driven by a passion for achieving results and exceeding targets. With
over a decade of experience in sales and customer service, I excel at building relationships and
understanding customer needs to provide tailored solutions. My adaptability, strong communication
skills, and relentless drive make me a valuable asset in any sales environment, always aiming for
success and continuous improvement.
--
Bacolod, Philippines
linkedin.com/in/roniecarmona-5847bb226
SKILLS
Excellent
Communication
Adaptability &
Multitasking
Attention to Detail
Sales Skills
Email Support
Chat Support
Technical Proficiency
Hardworking
Problem-Solving
WORK EXPERIENCE
Sales Agent/ Tier 2 TSR/Assistant Trainer
Transcom Bacolod
12/2021 - 09/2024, Achievements/Tasks
Bacolod City
Provide detailed product knowledge to assist customers in making informed decisions.
Diagnose and troubleshoot technical issues with software, hardware, or services. Assist
customers with product setup, configuration, and updates to meet their needs. Ensure
high levels of customer satisfaction by following up on resolved cases and offering
additional assistance.
Meet or exceed monthly and quarterly sales targets.
CSR/Escalation Team/ Chat Support/ Back Office
Panasiatic Call Center Solutions
10/2014 - 11/2021,
Bacolod City
Achievements/Tasks
Assist customers with product or service questions, ensuring clear and helpful communication.
Identify customer needs and provide tailored product or service recommendations. Exceed
performance metrics, including response time, resolution rate, and customer
satisfaction.
Process orders, returns, exchanges, and refunds with accuracy.
Manage and resolve customer complaints, turning negative experiences into positive ones.
Optician Assistant/Online Sales Promoter
Bless Optical Clinic
06/2011 - 09/2014,
Bacolod City
Achievements/Tasks
Assist customers in selecting appropriate eyeglasses, frames, and contact lenses based on their
prescriptions and preferences.
Collaborate with optometrists and ophthalmologists to ensure seamless patient care.
Ensure the cleanliness and sanitization of optical equipment and the retail area.
Educate customers on proper care and maintenance of eyewear and contact lenses.
LANGUAGES
Process orders for lenses and frames, ensuring accuracy in prescription details.
English
Native or Bilingual Proficiency
EDUCATION
Filifino
Native or Bilingual Proficiency
INTERESTS
Data Entry
Technology
Microsoft Apps
Health Care
Desktop & Mobile Repair Training
ANAK Stitching Negros
Bacolod City
06/2009 - 03/2010,
High School
Domingo Lacson National High School
06/2003 - 03/2007,
Bacolod City
