Ronie Carmona

With over a decade of experience in customer service and data entry, I have successfully contributed to the growth and success of various organizations, including PanAsiatic Call Centers Solutions, Transcom Philippines, and Bless Optical Clinic. My expertise in customer satisfaction, data entry, and sales has allowed me to exceed targets consistently while delivering top-tier service.

I am passionate about building relationships, identifying customer needs, and providing tailored solutions that drive business success. My strong communication skills, adaptability, and problem-solving mindset make me a valuable asset to any team.

Professional Experience

Customer Service Representative

PanAsiatic Call Centers Solutions | Transcom Philippines

+Handled inbound and outbound customer calls, assisting with purchases and inquiries.

+Ensured accurate data entry and verification of customer details, including billing and delivery information.

+Upsold and upgraded orders to maximize revenue and customer value.

+Maintained a high level of customer satisfaction by resolving concerns efficiently.

+Fostered team collaboration to enhance productivity and success.

*Optician Assistant & Sales Agent

Bless Optical Clinic

+Assisting customers in selecting the best eyewear solutions based on their needs and preferences.

+Provided expert guidance on product knowledge and prescription details.

+Managed appointment setting and follow-ups to ensure a seamless customer experience.

+Built strong relationships with clients, leading to increased referrals and repeat business.

Skills & Expertise

-Customer Service Excellence

-Sales & Upselling Strategies

-Data Entry & Accuracy

-CRM & Microsoft Applications

-Appointment Setting & Follow-ups

-Teamwork & Collaboration

-Problem-Solving & Adaptability