Rondel Lazo

LAZO, RONDEL KENT C. 61 Malagasang II – C, Imus, Cavite 4103 Mobile: (- TIN- SSS-- WORK EXPERIENCE UBER MANILA CENTER OF EXCELLENCE L.L.C. 21st floor. SM Aura office tower, Taguig City May 8, 2017 – Nov 1, 2018COMMUNITY OPERATIONS SPECIALIST Work description: Handles driver inquiry regarding accounts and payments through email Troubleshoots technical errors of application SYKES ASIA 5th floor Glorietta 1 Makati city Feb 10, 2014 – Nov 21, 2014TECHNICAL SUPPORT REPREESENTATIVE / SME – VERIZON BNE Work description: Handles corporate/business accounts. Troubleshoots high bandwidth circuits, line testing, and schedule appointments for technician dispatch for companies that we support. Handles and answers to escalated emails and calls. Handling SME task and workload and supports team for further troubleshooting. AFFILIATED COMPUTER SERVICES OF THE PHILIPPINES – A XEROX COMPANY Aseana One bldg. 11 fl, Aseana City Compound, Paranaque City. March 21, 2013 – September 20, 2013NATIONAL HELP DESK – TIME WARNER CABLE Work description: Technical Support Representative Scope of support includes, troubleshooting WIFI and wired internet connection problems, sales, webmail configuration, and supports other third party application TELETECH CUSTOMER CARE MANAGEMENT PHILIPPINES INC. Building F, J.W. Diokno Blvd. Mall of Asia Compound, Pasay City. January 18, 2012 – December 18, 2012CUSTOMER SERVICE REPRESENTATIVE–TELSTRA Work Description: E-Mail support for home phone, mobile and broadband services. Scope of work includes billing, general inquiry and service modification through online orders. April 15, 2011 – January 18, 2012DESKTOP SUPPORT 1–HEWLETT-PACKARD Work Description: Technical support representative. Scope of work includes troubleshooting hardware, software applications and sales. EDUCATONAL BACKGROUND 2009 – 2011CAVITE STATE UNIVERSITY – IMUS CAMPUS Certificate in Computer Technician, April 2011. 2005 – 2009IMUS NATIONAL HIGH SCHOOL High School Diploma, March 2009. PERSONAL INFORMATION Birth date: June 6, 1992 Age: 26 Status: Single Religion: Roman Catholic CHARACTER REFERENCES ORZON SAAVEDRATeam Leader – TeleTech Robinsons Place Pioneer Mandaluyong City - JEFFREY DIAZFaculty – Computer Studies Department Cavite State University – Imus Campus Cavite Civic Center, Imus, Cavite - JANET AMOROSOChancery Staff – Bishop’s House Diocese of Imus Imus, Cavite -