Ronan Sol Obsioma

 ronan SOl obsioma Executive Assistant, Cold Caller, Virtual Assistant, Social Media Manager Veteran Customer Service and Team Leader with 15 years of experience. Proven abilities in project management and conflict resolution. Seeking a challenging company with opportunity for advancement. Great communicator in writing. Fast implementer and self-starter. Dependable and trustworthy. Have a “Get the Job Done” attitude. Contact PHONE: - EMAIL:-Hobbies Photography Trekking Photo and video editing Blogging/Vlogging EDUCATION Mindanao University of Science and Technology June 2000 – March 2005 BS Information Technology Major in Computer Systems and Networks. WORK EXPERIENCE Virtual Assistant – Executive Assistant to CEO September 2021 – Present Schedule / Calendar Management Email Management Customer Service Cold Caller – JobGet August 2021 – September 2021 B2B cold calling Lead Generation Cold Caller – World Power January 2021 – July 2021 Calls homeowners to send proposals to have Solar. Virtual Assistant – Admin at Savanti Travel October 2020 – January 2021 Booking flights/hotels/cars Uses Google Tools (G-Suite, Docs, Sheet, Drive and Calendar) Data Entry for Hotels Uses Slack/ Hangouts Creating Travel Guides to high-end clients Aerohome Assets - Real Estate Cold Calling September 2020 Do outbound calls and set appointments Content Writer - WriteTeam August 2020 Creating two articles per day with at least 1000 words each article for any topic. Virtual Assistant /Social Media Manager – Mery Digital April 2020 – July 2020 Social media campaigns and engagement (Facebook and Instagram) Email marketing/follow-up Graphic design using Canva Pro Website building and ecommerce with Shopify Concentrix – Team Leader/ Manager October 2015–February 2020 Manages daily team KPI’s and metrics Quality Evaluation of calls/chats Weekly Performance coaching with agents Extra Evaluation and Performance coaching to outlier agents End of Day report for Performance and Attendance sent to the Operations Manager Weekly Performance Read-out with the Operations Manager Weekly calibrations with Quality Team Weekending performance analysis sent to OM and Senior OM. Concentrix – Development Specialist October 2009–September 2015 Created and Implemented new training initiatives such as online modules, language labs and online programs assuring continuous training to employees. Concentrix - Customer Service January 2009–September 2009 Take care of account inquiries, complex billing issues, technical support and sales. SKILLS Microsoft Applications (Word, Outlook, Excel, PowerPoint, One Note and One Drive) Social media campaigns, ads and engagement (Facebook and Instagram) Basic Web design using WordPress, Squarespace and Shopify Graphic design using Canva Pro. Email marketing with Mailchimp Content writing with SEO Google tools (G-Suite, G-drive, Docs, Sheets and Calendar) Blogging