Ronalyn Valmocena

  EMPLOYMENT HISTORY Food & Beverage Cashier Le Meridien Dubai Hotel & Conference Center Kiku Restaurant Dubai, United Arab Emirates September 2011- August 2013 Receive payments and present change to customers. Receive food checks from waiters or customers. Manage the register, including all credit card and cash operations. Set tables according to type of event and service standards. Ensure a balance of the register at the end of the shift or working period. Maintain cleanliness of work areas throughout the day. Welcome customers who enter the restaurant and ensure that they are being looked after by waiters. Ascertain that menus display the correct pricing and tax information. Operate cash machines and POS to calculate customers’ bills. Check bills to see if the correct amount has been displayed and print them out Place printed bills in folders to be presented to customers Answer customers’ questions regarding billed items. Record totaled amounts, including expenses in restaurant’s database. Inform customers about available modes of payments. Assist waiters and servers during rush hours by packing takeaways and leftovers. Count cash in the cash register at the end of each shift and ensure that it tallies. Sort, count and wrap currency and coins and arrange for them to be deposited to the bank. Ascertain that there is sufficient change available at the beginning of each day. Post charges against customers’ accounts and follow up with them for payments. Food & Beverage Hostess/Receptionist Le Meridien Dubai Hotel & Conference Center Kiku Restaurant Dubai, United Arab Emirates September 2013- June 2017 Offer consistently professional, friendly, warm and engaging service Welcome Guest to the assigned outlet, receive and conduct Guest to tables, ensure that they are attended to and be available for them at all times as a point of contact. Take outlet reservations, handle the reservations book and answer the telephone in an impeccable manner. Set up the outlet prior to the business hours along with the service team. Coordinate with the service team in making necessary arrangements according to floor plan for reservation or blocking off reserved tables Observe the cleanliness and maintenance of the outlet and entrance area. Assure the well- being of all Guest by maintaining a close, friendly, yet discrete contact Be aware of all the menus and ongoing promotions in the outlet by heart in order to recommend if a Guest request. Contribute in setting up the outlets database  EDUCATION HISTORY Tertiary Education San Sebastian College- Recoletos Manila Philippines BS in Hotel and Restaurant Management- Secondary Education Our lady Of Mercy Academy Taysan, Batangas City, Philippines- Primary Education Mabayabas Elementary School Taysan,Batangas City, Philippines-  PROFESSIONAL SKILLS MS Office Photoshop Excellent in Customer Care Service Can Speak both English and Tagalog Good interpersonal and communication Skills  QUALIFICATION SUMMARY Highly skilled in greeting guests in a courteous and professional way, well versed in managing multiple line phone system and handling multiple incoming calls simultaneously, demonstrated ability to answer queries of visitors and direct them to the right person .  TRAININGS Greenhills Elan Hotel Modern 49 Annapolis Street Greenhills San Juan City, Metro Manila January 26, 2009- March 15, 2009 T.G.I Friday’s Ground Floor, Robinsons Place Pedro Gil Puyat, Ermita Manila November 12, 2009- December 06, 2008 Apprenticeship by Experience Program (APEX) Covering Hotel Operation and Services, Vessel Familiarization and Basic Safety on Board via Super Ferry February 29-March 04, 2008 Flair Tending Seminar San Sebastian College- Recoletos September 19, 2007 T.G.I Friday’s Malate Manila August 25, 2006 Chowking Mediola Educational Store Exposure Program January 20, 2006 Rolled Fondant Demo Coffee Shop, San Sebastian College- Recoletos, Manila Philippines Hotel Familiarization Rooms Operation Overview Food and Beverage Orientation Sofitel January 2007  PERSONAL INFORMATION Date of birth: May 17, 1989 Place of birth: Batangas City, Philippines Nationality: Filipino Age: 32 Religion: Roman Catholic E-mail:-Mobile:-