Ronalyn Valmocena

 I have a Bachelor's Degree in Hospitality Management. I worked in a Five Star Hotel in UAE as a Receptionist with experience in interacting with people, whether by phone, email or face-to-face. I leverage my abilities in customer service, administrative support, data entry, and record management to maintain streamlined operations and services.

Throughout my career, I have been in the hospitality industry and customer service industry where I acquired my expertise in providing the highest quality of customer service through phone, email, chat, and in person. My functions also include aiding in business development, issue resolution, maintaining and updating customer records, handling customer complaints, generating sales leads, and identifying and assessing customer needs to achieve satisfaction. I have also managed administrative functions such as business correspondence and team collaboration, data entry, assisting with travel and booking arrangements, order processes, data reporting, and calendaring & scheduling. I apply exceptional attention to detail to ensure accuracy, excellence, and efficiency in operational processes. These cross-functional experiences helped me develop my managerial and administrative skills that enable me to understand multiple viewpoints and communicate effectively to inform decision making and strategic direction.