Ronalyn Lucido David-| - | Las Pinas City
www.linkedin.com/in/ronalyn-david-a5
Professional Experience
Global Contractor Management Solutions Pty Ltd. Philippines Branch
Workforce Management Advisor
August 2021 – Present
Executed hundreds of Revision/Disengagement/Extensions of Contractors via
CRM
Set up profile and onboarding for New Starter employees in CRM.
Responsible for E-mail management to Client’s shared mailboxes.
Managing approvals of extensions from different levels of Managerial positions.
Daily Reports of 3 PM Update / Weekly Reports for the number of Extension done
/ Monthly Insight Reports
Deliver answers to queries of Contractors via e-mail or phone calls.
Deliver documentation of escalation to Managers via e-mail, marking all
information and necessary actions needed.
Synchrony Global Services Philippines Inc.
Senior Multiskilled Representative
October 2016- May 2021
(Consumer Banking/Collections and Customer Service)
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Deliver phenomenal customer service to various customers regarding credit card/savings transactions
such as account rates, atm transactions, cheques, replacement cards, basic technical trouble shooting on
online accounts in a short span of time to ensure positive experience.
Provide support in opening new High Yield Savings, Money Market, and Certificate of Deposits accounts.
Executed thousands of dollars transactions in one shift by processing electronic funds transfer.
Executed renewal or closure of Certificate of Deposits accounts once account is matured.
Executed updates of customer’s personal contact information and account owners in the system as well
as generating statements or letters if necessary.
Successfully handle hundreds of dollars transactions in one shift by processing payments via inbound
and outbound calls.
Able to multitask and process different transactions such as payments, filing a dispute, late fee waivers,
credit adjustments, and statements or letters request while still prioritizing efficiency.
Able to tolerate and answer complicated questions by identifying solutions about customer’s accounts.
RMH Teleservices Asia Pacific, Inc.
Customer Service Representative
November 2010-June 2016
Drugmaker’s Laboratories Inc.
June 2008-September 2009
HR Staff
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Education
Pamantasan ng Cabuyao
BS Psychology
June 2004-April 2008
