Ronald Jason G. Bulaclac

RONALD JASON GILERA BULACLAC Address: B18 L39 Royal South Village, Talon 5, Las Pinas City Contact Number: - Email:--Skype:-PERSONAL INFORMATION Date of Birth: May 15, 1981 Place of Birth: Quezon City Nationality: Filipino Religion: Catholic Height: 6'0" Weight: 225 lbs. EDUCATION University of Perpetual Help Father: Jacinto N. Bulaclac Mother: Marilou G. Bulaclac Children: Chelsea Nicole C. Bulaclac Ma. Cairo Yzabele G. Bulaclac Emergency Contact: Ma. Jazel B. Gasid - 1998 - 2001 BS Accountancy Undergraduate WORK EXPERIENCE MAZDA Sales Consutant (2003 - 2004) - I was part of the pioneer sales team of the company when it was relaunched under new management. Part of our training was learning how automobiles work, specifics of the vehicles that we are selling and how to talk to clients and close sales including in house insurance and financing. We also do out of office tasks and promote the products in different places. Convergys Customer Service Specialist (Directv 2005 - 2007) - As a customer service specialist for the leading sattelite TV company in the United States, we are tasked to resolve the customers' billing, programming and basic technical concerns. We promote the company by enhancing the customers' experience with programming and equipment sales. Transition Consultant (Directv 2007 - 2008) - Tcons are responsible for the success of new hire agents during OJT to make it to production through floor walking, call listening and coaching. We also do classroom training for continued education. In Team Trainer (Directv 2008 - 2010) - Training new hire agents on the specifics of the account and call handling are just a few of the tasks of an in team trainer. We evaluate agents' performance during training and support them during OJT. Team Support Specialist (2010 to 2013) - Takes sup calls and answer questions from the agents supporting the whole site. We also do coaching if necessary especially for invalid sup calls. There are times that a TSS will be assigned to support a team exclusively as a team leader assist. Most of the time, it will be for a team that is formed consisting of outlier agents. The goal is to move the agents up in the ranks in 3months. Capital One Senior Customer Service Specialist (February 2014 - June 2014) - Basic customer service that takes care of billing, fraud and general inquiries. IBEX Global Subject Matter Expert (Directv June 2014 - August 2015) - As part of the pioneer support team, we walked the floor to answer questions from the agents and take sup calls. We also do coaching and huddles to ensure the success of the teams by following the action plans. Manager on Duty (Directv August 2015 - November 2015) - Runs a team of floorwalkers and directs them to approach agents on long calls for real time assistance to manage AHT and call out ACW, Hold and unauthorized AUXes to manage answer rate. An end of day report will be sent to the management team to address agents' issues with excessive AHT, ACW, Hold and AUXes. Team Leader Trainee (Directv BGIX November 2015 - August 2016) - Manage a team of 15 agents to meet the site's goals on AT&T sales, AHT and NPS. Evaluate calls and provide feedback, coaching, action plans and follow up with agents to ensure the success individually and as a team. IQOR Team Leader (Directv BGIS August 2016 - September 2017) - Manage a team of 15 agents to meet the site's goals on AT&T/programming sales, AHT, Repeats and VOC. Evaluate calls and provide feedback, coaching, action plans and follow up with agents to ensure the success individually and as a team. HOBBIES AND INTERESTS >Watching movies >Playing and watching basketball >Watching TV series >Playing video games >Singing >Playing the guitar CHARACTER REFERENCE NAME Lover Constantino Angelo Escondo Jhay David CONTACT NUMBER - - - POSITION Operations Manager Operations Manager Senior Operations Manager