Ronald C. Gosiengfiao

Ronald C. Gosiengfiao Blk 13 Lot 8 St. Joseph Village 9 Langgam, San Pedro, Laguna Mobile Number:- E-mail address: - WORK EXPERIENCES Financial Advisor (July 2016 - present) Manulife Philippines 15 Flr., LKG Tower, 6801 Ayala Avenue, 1226 Makati city Major Functions: Educating clients in regards to income protection Processing of insurance Setting client appointments Voice Services Associate (September 2011 - July 2016) AMDATEX Services Corp. Client : North American Title and First American Title Alabang, Muntinlupa City Major Functions: Cashier check verification Payoff Processing Verification of Evidence of Insurance Construction Officer (July – September 2011) AMDATEX Las Piñas Services, Inc. Client : RP Data Almanza, Las Piñas City Major Functions: Uploading/downloading of files Handling inquiries Product Specialist (April 2010 – July 2011) AMDATEX Las Piñas Services, Inc. Client : First Carbon Solutions, Inc Almanza, Las Piñas City Major Functions: Provides build templates for clients Customer service for GHG Track Phone Banker-Retail (January 2008 – November 20, 2009) GENPACT, LLC. - Outsource company for Wachovia Bank, NA Client : Wachovia Bank, NA. – 4th largest bank in United States of America Alabang, Muntinlupa City Major Functions: Caters general customer service e.g. banking transactions, et al Assists in resetting online password for the bank’s customers Inbound/Outbound Sales Representative (November 20, 2006 - June 20, 2007) E-Telecare Global Solutions, Inc. – Contact center for Sprint Nextel Corp. Largest Telecommunications provider in the United States of America Alabang, Muntinlupa City Major Functions: Selling of mobile phones both inbound and outbound to potential and current customers of Sprint and Nextel Upgrades for mobile phones and telecommunication devices Customer Service Representative (December 2005 - November 2006) APAC Customer Services, Inc.- Contact center for Unicare, Inc. One of the leading Medical insurance agencies in the United States of America Alabang, Muntinlupa City Major Functions: Provides general customer service Claims and benefits quotation to both providers and policy holders Phone Survey Representative (May 28, 2005 - August 28, 2005) ICT Telemarketing Services, Inc.- Outsourcing company for Dunn and Bradstreet - An American survey and investigation agency Major Functions: Extract company information thru phone surveys Selling of Information to insurance, credit card companies, etc. TRAININGS AND SEMINARS ATTENDED: Creating a STELLAR Customer Service (CSCR) GENPACT, LLC January 2008 Banking 101 GENPACT, LLC January 2008 Telemarketing E-Telecare Global Solutions, INC November 2006 Medical Terms and Medical insurance procedures training APAC Customer Solutions, INC December 2005 English Proficiency Training APAC Customer Solutions, INC December 2005 American Accent and Geography ICT Telemarketing Services, INC June 2005 SKILLS AND COMPETENCIES: Computer literate (Microsoft Office – MS WORD, MS EXCEL, Basic Sharepoint & Oracle Applications) Possesses excellent interpersonal and communication skills, creative and a team player Can lead a team and motivates through leadership Goal oriented, resourceful and committed EDUCATIONAL BACKGROUND: -Colegio San Juan de Letran Laguna, Philippines Bachelor of Science in Hotel and Resort Management-Tourism -Colegio San Juan de Letran Laguna, Philippines Bachelor of Science in Psychology -Ramon Magsaysay High School Manila, Philippines PERSONAL INFORMATION: Date of Birth:April 19, 1976 SSS No.:- TIN:- CHARACTER REFERENCES: Available upon request I hereby certify that the above information is true and correct to the best of my knowledge and belief. Ronald C. Gosiengfiao