Ronal Brown

PERSONAL DOSSEIR E-mail Id:- Contact Details: +91 - Date of Birth: 27th July 1988 ACCOLADES Core Value Award November 2016, ESDS Best Performer Award July 2015, ESDS EDUCATION Bachelor of Arts, Mumbai University H.S.C. Mumbai University Non-Technical Experience International BPO Experience Customer Service Executive- International Outbound Namha Technology (30th Jan 2007 to 29th August 2008) Gulmohar Info Tech (30th Jan 2008 to 29th Aug 2009) Senior Customer Service Executive - International outbound Krish InfoTech (1st Sep 2009 to 29th Sep 2010) Gr8 Support (1st Oct 2010 to 1st July 2011) Team leader - international outbound BPO Info streak technology Pvt Ltd (3rd July 2011 to 15th July 2012) Ronal Malcome brown WORK EXPERIENCE Business Development Executive JPK Software Ltd , Nasik, India (9th Nov 2018 to Till Date) Facilitating the entire sales process; cold calling, lead generation, closing sales Work directly with clients for understanding their requirements and tailoring our product as per their requirement. Built strong rapport with clients and stakeholders over the telephone and in person. Coordinating with team for customization changes and getting it verified. Developing best practices for product delivery. Weekly audits and sales reports. Closed new business and developed negotiating strategies by coordinating prospects goals and requirements with company objectives and procedures. Generated new business and long-term account opportunities through prospecting and cold-calling. Developed, coordinated and implemented sales strategies that identified and produced new business in two different markets/ states. Established CRM to increase sales, improve sales forecasting, and enhance account tracking on new and existing clients. In charge of implementing marketing plans in order to maximize business performance and increase sales. Responsibilities include implementing marketing strategies, interacting with potential clients and business partners, and cold calling prospects. Focus mostly on growing the business through new client acquisition; they must maintain good relationships with current clients to be in that position. This involves using customer service and interpersonal skills to identify and meet client needs. Work with the marketing team to conduct a detailed market analysis before they expand into a territory or take on new business. Technical Support and Online Sales Executive SNWN Tech Solution, Nasik, India (1st June 2016 to 7th April 2018) Provide first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty. Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner. Assist team members and provide support and solutions to customer queries to meet company objectives. Maintain updated knowledge of company products and services to better provide customer support and service solutions. Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment. Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary. Accurately processed and documented call transactions using tracking software. Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets. Contacting potential clients via email, chat or phone to establish rapport and call that increases the chances of sales success (Up-selling &Cross-selling). Maintaining fruitful relationships with existing customers. Contacting clients to inform them about new developments in the company’s products. The ability to handle pressure and meet deadlines. Customer support skills, confidence and positive attitude. Forum posting, Blogging, Social media promotion. Online Billing Executive ESDS Software Solution Pvt Ltd, Nasik, India (20th Jan 2015 to 19th Sept 2016) Online Client Handling relating to billing issues via Live Chats/Ticket Managing & Maintaining Billing Database & related records. Providing support for monthly bill run activities & closure by adhering to targets. Working on assignments including Overdue Assignments, Credit Check and Server audit diligently. Working on data sheets & constructing a solid database. Forum posting, Blogging, Social media promotion. Online Billing & Support Executive GVO Tech Solutions Pvt. Ltd, Nasik, India (15th April 2013 to 19th Jan 2015) Communicate with clients via email, and chat. Managing & Maintaining Billing Database & related records. Handling billing queries. Customer support skills, confidence and positive attitude. Proficiency in various billing tools and systems. Proficiency in tools like MS-Office/Open Office. Customer support skills, confidence and positive attitude. Worked in Project Name gogvo.com MLM business (Multi Level Marketing) Online Sales & Support Executive Tecsys Solutions Pvt. Ltd, Nasik, India (1st November 2012 to 10th April 2013) Communicate with clients via phone, email, and chat Managing & Maintaining Billing Database & related records. Researching organizations and individuals online and Contacting potential clients via email, chat or phone to establish rapport and call that increases the chances of sales success (Up-selling &Cross-selling). Worked in Project Name Hostgator.in (Hostgator Indian Operation) and Indiagetonlin.in (Google Free Hosting)